Disappointing stay with sleep distractions if you are wanting to sleep in and i would not want to request for anything special to be done for a special event because the communication between those at the front desk is horribleMore
Disappointing stay with sleep distractions if you are wanting to sleep in and i would not want to request for anything special to be done for a special event because the communication between those at the front desk is horribleMoreShow less
We apologize for the lack of communication between our staff regarding your surprise. That is not typical of our service and we are looking in to the cause. Many of our guests during your stay were attending a large social event and knew each other which maybe have contributed to using the bar to hold the door open while they visited or went to early breakfast at 6AM daily. We apologize for the noise, however our housekeeping staff is scheduled to begin cleaning on the weekends at 9:00AM for the convenience of our late sleepers. We are working on solutions to the issues you experienced.
I stay at this property three or four times per year. The lodging is satisfactory, always clean and fresh with great access to airport, major highways and clients. Breakfast is always adequate to jump start your day
Thanks for the great review. We are delighted to hear from our repeat guests and appreciate that you took the time to share your experience. We are glad our location works for your business in Austin and for letting our breakfast start your day. Be watching for new items on the buffet coming soon. Thank you for your business.
I picked this hotel because of my past experiences at the Hampton, unfortunately not the case this time. I was stuck in room that smelled like a cigarette ashtray, they staff was a bit rude and looked like she just rolled out of bed, the bathroom and overall the whole facility was dirty.
We are so sorry to learn your stay was less that it should be. Out of 123 rooms we still have 7 that are smoking and we do all we can to avoid placing non-smokers in that area, however on some high demand nights, we find it is unavoidable. We will be in touch to see if we can make this right for you. We thank you for choosing our Hampton Inn location.
Hard to beat ovarall value of Hampton. Cleanliness, ammenities included in rate, breakfast etc. Hotels are consistently clean and comfortable, this one was no exception. Staff actually informed be of better rate when I checked in. Hamptons are my first choice when rates are competitive.
Wonderful to learn you had another great stay at Hampton Inn. Thank you for sharing your experience and for pointing out the value for the price. We look forward to having you back with us soon.
This place is clean and convenient. The rooms and always clean and comfortable. The fitness center was small but effective. Breakfast was decent. The airport hotel shuttle took a little work. They use Supershuttle, but it took some work to figure that out. All in all, a great place to stay.
Thank you for your wonderful review and for staying with us during your recent trip to Austin. Glad to find you were pleased with choice of hotels. Come back soon, because we are always glad to serve you.
We were in Austin for the Austin City Limits Festival, and I liked how easy it was to drive to downtown, South Congress area and our friend's house where we parked for the festival without actually getting stuck in festival traffic. It was a pleasant surprise to have a mini-fridge and microwave in our room! I always like staying in a Hampton Inn: different properties are consistently clean, well maintained, and you don't get nickel & dimed for everything, since free breakfast, parking and internet are included.
Hope you had a wonderful time here in Austin for ACL. We sure enjoyed having you here and want to thank you for sharing your experience. We are so glad you found us to be everything you needed for your trip. Our open parking, complimentary internet and breakfast help in planning your actual expenses a little closer to the mark. Thank you for choosing Hampton Inn Austin South and come back next October for more music, fun and Hamptonality.