Bees around pool, old carpet, outdated room, coffee in room and in lobby was horrible, not worth the price. Breakfast was decent but the eggs and potatoes tasted off. Lobby and staff is nice. Nice gym and restrooms in lobby.More
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Great place! Like to be at home!
Some change and refresh maybe needed inside room... but really good experience overall.
Special thanks to Alec for his great professional attention to guest and organization!
Dear Teatrodelsogno,
Thanks goes out to you for leaving this review! We highly appreciate it as all of our staff strive to provide the highest degree of hospitality we can!
These are the compliments that fuel our team and we will continue to welcome and embrace you as a valued guest at the Homewood Suites Arboretum!
We truly hope to see you next time your in Austin!
Alec Dauro
Guest Services Manager
Homewood Suites Arboretum
The hotel not match at least 20% of my expectations because the following points:
1- cleaning
2- Food is very bad it same every day and the most of it is eggs
3- the stuff experience still in junior level of hospitality
4- the free shuttle sometimes not available and at the same it’s available for someone Els!!!!!
5 - the location is bad
Hey Mr. Tubaishat,
We do truly apologize for experience not being an enjoyable one at that. I do want to thank you for taking the time to leave this review as to we will continue to work on the above items.
I do want kindly remind you of our properties remodel occurring November/December 2019, Our rooms will be modernized with technology charging ports scattered throughout the suites!
As to the shuttle issue, I understand how frustrating it could be to have to wait on the shuttle and for that I do apologize, however when this mishap does occur we do offer to call and pay for a local taxi, they are always only a few moments away- and Never cost you, as a valued guest, anything!
As a new Guest Services Manager I am working on freshening the breakfast and revamping further than it currently is!
To summate this review I would like to deeply apologize Mr. Tubaishat, I do hope you are feeling better as well, we hope to see the next time in Austin and allow us to exceed your expectations!
Alec Dauro
Guest Services Manager
Homewood Suites Arboretum
Spotless, staff that is friendly and goes above and beyond in serving the guests. Many services and any request is met. Pool is great, room has everything you ever need, late checkout, great full breakfast of the highest quality.
Dear Sandjcox226,
We highly appreciate the kind review of our property and am glad we were able to exceed your expectations and allowed you to have an enjoyable vacation as you deserve nothing less!
We would love to have you back at our home next time your in Austin!
Alec Dauro
Guest Service Manager
Homewood Suites Arboretum
This hotel is in a great location. The staff were excellent and very friendly. From the moment we walked in the staff took excellent care of us. The hotel was very quiet. We felt at home. I recommend this hotel to anyone wanting to stay in North Austin.
Dear David M,
We appreciate this wonderful review highly. our team take tremendous pride in the high degree of hospitality that we bring to the table! Our guests work hard and we know that- so deservingly so we return the favor and do our best to exceed all expectations!
We hope to see you the next time your in Austin!
Alec Dauro
Guest Services Manager
Homewood Suites Arboretum
Jasmine Kirkland was so helpful at checkin or checkout she attended to our every need she even went above and behind on restuarant/attraction recommendations. I will definitely stay here for my next visit.
Dear weightsandcurves,
We wanted to thank you for leaving this review and having an enjoyable time! Truly glad that our staff were able to exceed your expectations! We cant wait for you to see the renovated property come November/December time- we do hope to see you again soon :)
Alec Dauro
Guest Services Manager
Homewood Suites Arboretum
