We were here for five nights and really enjoyed the stay. The staff was professional and friendly and the amenities appropriate for the price point. We chose the Homewood because we like the layout of the king bed suite so we can have privacy from our two young boys.More
Sonder
Booking.comBooking.com
Fairmont
Booking.com
Hyatt.com
HIExpress.comBooking.comBooking.com
Booking.com
Very Nice hotel to stay when you are in Business or Family trip. You have the Domain just opposite to the hotel and Sam's boat club which are very near close by. Hence i would recommend this hotel. Worth for money.
Thank you so much for providing us your wonderful feedback! We pride ourselves on providing the best customer service to ensure all guests have a wonderful experience! We are elated to hear that you had a great time at our exceptional hotel! We hope to see you on your next Austin adventure!
Saw cockroach in bathroom area, deceptive advertisement about HBO, no HBO in room even though there is HBO guide, masking Showtime as HBO channels. Tripadvisor would not allow me to submit/post lower than 3 star rating.
Dear OnAir65019398830,
Firstly, I would like to thank you very much for providing us with your feedback. We are always striving for improvement in all departments. I sincerely apologize that your stay did not meet your expectations or our expectations either. We never want a guest to leave our property unhappily.
We have updated all of our TV guides to where they do not show HBO anymore. This amenity is unfortunately not something we will offer moving forward at our hotel.
We appreciate you bringing the pest issue in your room to our attention, as we can now send a company out to treat it properly!
Again, we sincerely apologize that we fell short during your stay, and we take your criticism very seriously. We hope you will give us another chance on your next Austin trip, as I can ensure you it will be better than your last.
If there is anything I can do for you further, please reach out to me!
Sincerely,
Kennedy Lowe
Assistant General Manager
Homewood Suites
klowe@vistahost.net
Minus points:
* The free breakfast is bad. There's free dinner too, but it's also bad. I ended up buying oatmeal and milk and cooking that for breakfast, much better than the oatmeal muck they had. My business colleague went out for breakfast.
I saw a Sysco truck once parked outside, and I think they they serve defrosted and reheated food from Sysco.
* You get a kitchen in your room. I got back to the hotel after work, and found that the dishes had been dumped into the lower rack and run without soap. They were still dirty. I had to go to the front desk, get dishwashing soap, load the dishwasher properly, and then run it again. (The dishes came out clean).
* There's a sink separate from the bathroom which is convenient. No towel holder though. No garbage can near there either.
Plus points:
* The room is big.
* Lots of windows. Nice view.
* Separate sink from toilet/shower, which is convenient.
* The front desk staff is friendly and courteous.
But at $200 a night, I think you can do better.
Dear Ambika S,
Good afternoon,
Firstly, I would like to thank you very much for your feedback on your recent stay. We appreciate all forms of feedback as we are always striving to improve wherever needed. I sincerely apologize that your stay was not up to your expectations. We never want a guest to leave our establishment less than satisfied, and we apologize that we fell short when it came to your stay.
We are always trying to improve our breakfast and host hour department. If you have further comments about what you think we could improve about the breakfast, I would be more than happy to address your concerns with the staff.
I am very happy to hear that the staff was still very polite and friendly as we are constantly striving to provide the best customer service.
If there is anything that I can do for you to make up for your poor experience, or if you have further comments please reach out to me.
I look forward to hearing from you
Sincerely,
Kennedy Lowe
Assistant General Manager
Homewood Suites
klowe@vistahost.net
Loved this hotel. Can walk to restaurants. Great access to Mopac and The Domain. Delicious breakfast with fresh berries, true to the brand. Great to have a 2 br 2 ba siote. Pool looked great; a bit chilly to use it.
Dear dk,57,
Thank you so much for providing us your wonderful feedback! We pride ourselves on providing the best customer service to ensure all guests have a wonderful experience! We are elated to hear that you had a great time at our exceptional hotel! We hope to see you on your next Austin adventure!
Thank you,
Kennedy Lowe
Assistant General Manager
Fan in bathroom is either non existent or broken. Clock is missing from room and the only USB outlet is in the kitchen making us miss our alarm. The info book in the room was missing the information pages. No channel directory. Beds uncomfortable. Loud sounds, like a bad AC, outside room kept us awake. Hot food was cold and ran out without being replaced for over 30 minutes. No pastry options, just bread, ran out of diced fresh fruit and didn't refill. Coffee had a lot of grinds. Tables dirty.
Dear Curious34492207832,
Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the many issues you faced throughout your visit. We assure you that we’ve taken your comments to our team to correct the problems and avoid recurrence going forward. Your feedback is genuinely helpful, as it is the first step in identifying areas where we can better our guest services. If you return to our area, we hope you’ll stay with us again.
