Our family loves staying at Homewood Suites especially the 2 bedroom suites- makes it much easier for a family than having 2 seperate rooms. Tony in the breakfast area was delightful- making sure everyone had what they needed. Yummy breakfast tacos on Saturday morning! Unfortunately we had a problem with the room being cleaned. We had our do not disturb sign on until 11 am. We then took it off and left for the day assuming the rooms would be cleaned. We returned at 5 pm to change for our evening and someone came by right as we got to our room to ask if they could clean our room then. We told them we had just gotten back and that we needed to change. We asked them to return in 15 minutes after we had changed. They told us they were leaving for the day. We called the front desk to ask why the rooms had not been cleaned before 5 and were told it was because our do not disturb sign was on the room. We know for a fact that it was taken off at 11 when we left for the day. We were told the staff would be leaving and would not be able to clean our room that day, but that we would be able to talk to the manager the next day about a discount for the problem. The next day however we were told the manager doesn't work on Sundays. So no discount... and no one has tried to call us to resolve the problem either. It is now Wednesday and I just called the hotel and was again told the manager wasn't there- at 4:45? When is the manager there? Frustrated that this situation has not been handled properly.
Also, the exercise room is a very small room with the only door leading to it from the outdoor pool area.
- Official Description (provided by the hotel):
- Homewood Suites by Hilton Austin Arboretum Northwest is designed to make you feel at home, whether you're traveling for a few nights or longer. All guests can enjoy free WiFi, daily hot full breakfast and evening social, featuring a complimentary snacks and beverages Monday through Thursday evenings. Unwind in your one- or two-bedroom suite with separate living area and kitchen. Prepare Tex Mex recipes in the suite's fully equipped kitchen. Our suites have room to work and relax.Enjoy a workout in our fitness center or a refreshing swim in the pool. Our business center and meeting spaces offer an office away from home. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotwire, Priceline, Orbitz, getaroom.com, Cancelon, HotelQuickly and TripOnline SA so you can book your Homewood Suites by Hilton Austin-Arboretum / NW reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Homewood Suites By Hilton Austin-Arboretum / Nw Hotel Austin
- Homewood Austin
- Hilton Austin
- Austin Homewood Suites
- Austin Hilton
- Homewood Suites Austin Arboretum