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“Goood Place”

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Homewood Suites by Hilton Austin South
Ranked #76 of 199 Hotels in Austin
Serra, ES
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Goood Place”
Reviewed April 30, 2014

We thought this was a clean, nice hotel that was not right off the highway and a little more secluded and quiet but still easy to get to off feeder road. We just happened on it when we tried to get an Embassy Suites that was full and they gave us this hotel. We would definitely stay here again!!!!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fernando L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review, May 7, 2014
Thank you for your positive review at our hotel! While your hotel of choice was not available, it is wonderful to hear that we were able to exceed your expectations. We hope to become your hotel of choice in the future of your travels to Austin. See you next trip!

Kind Regards,

Elizabeth Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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454 reviews from our community

Traveler rating
    196
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    60
    49
    24
See reviews for
146
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184
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Lubbock, United States
1 review
Reviewed April 29, 2014

We made the reservation a month in advance for this hotel, and live 6+ hours away. As we were driving in to Austin, we received a phone call that our reservation was being cancelled because the hotel was overbooked. We were 20 minutes from the hotel. The first phone call, said that they could only provide a smoking room with double beds. We have an infant, and I told the person that was not acceptable. So, they cancelled our reservation. We called back and spoke with the on-site manager who was able to get our reservation back and not in a smoking room. The hotel staff we're very apologetic and helpful, and provided a toy for our daughter at check-in. The hotel room was nothing exceptional, but it had a kitchenette, bedroom and bathroom. The bathroom wasn't the cleanest, but was not disgusting by any means. All of our other interactions with the hotel staff we're very friendly and helpful.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review, May 7, 2014
I appreciate your taking the time to recognize our staff in your review. While mistakes can happen, it is often how you overcome them that is the success story. We are looking forward to a bathroom renovation in late summer and we hope that you will be able to enjoy it on your next visit to Austin.

Kind Regards,

Elizabeth Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
120 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed April 18, 2014

Took 35 minutes to check-in as staff were inexperienced. Asked to extend stay for 1 night and was told to find another hotel as they were looking to be fully booked up? No suggestions or recommendations were given. They just didn't care about customer service. Value for dollar just isn't here, try other places first.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Bernie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review, April 21, 2014
Thank you for your recent stay with us. I regret that you were disappointed with the level of service provided by our staff. I did notice on your reservation that the front desk allowed an early check-in around noon. The front desk staff was waiting for confirmation from our housekeeping department for a clean room. I regret if this was not communicated clearly as for the cause of the delay. Check-in time is normally at 3pm. I will utilize your review to continue our training in customer service and how they may further assists our guests even as they are checking out.

Kind Regards,

Elizabeth Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valdosta, Georgia
Level Contributor
333 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed April 3, 2014

Easy to get to, but still secluded enough to be a bit more quiet and isolated. The staff was very professional and helpful, and the free parking were great benefits. Staying for more than a few nights, I wanted a place where I could make my own meals rather than eat out all the time. The kitchenette was great, and the breakfast was decent. There was a nearby grocery store as well, and the workout room had two treadmills, one elliptical, a set of medicine balls, and a pulley weight machine/stack. There was a pool, but it was too cold to use it. If you are a jogger, the hotel is in an office park area, so plenty of roads with sparse traffic in the early AM / evening to run or jog on. The showers had plenty of hot water, but the shower heads were a bit old and leaky. The bed was quite comfy, and I had a good stay. This is a good place to stay that isn't right in the airport (but close) or in the madhouse that is downtown (but close). I would say it took about 30-40 minutes or so in heavy traffic to get to the capital and about 15 to the airport in no traffic.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wanderingkale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review, April 18, 2014
Did you know we have a free grocery shopping service too? Thank you for taking the time to share your review on TripAdvisor. I am happy to hear of your satisfaction with our hotel and our staff. We look forward to seeing you on your next trip!

Happy Travels,

Elizabeth Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 28, 2014 via mobile

It's just a homewood suites - I know - but it is one of the cleanest, quietest and most convenient homewood suites you have ever stayed at. Trust me - I travel a lot. The breakfast is pretty standard but the rooms and furniture are brand new. Skip the major brands and go homewood!

Stayed March 2014, traveled on business
Helpful?
Thank B G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review, April 18, 2014
Thank you for your kind review! We are so happy you were satisfied with your accommodations. We are also looking forward to a bathroom renovation this summer. I hope you are able to join us again, to enjoy the continued upgrades.

Happy Travels,

Elizabeth Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaverton, United States
1 review
Reviewed March 25, 2014

The staff was attentive and friendly and I really enjoyed that Hilton provided breakfast, dinner and a can of beer or glass of wine in the evening. It helped me relax after a long day of meetings. Thank you Homewood Suites South.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review, April 18, 2014
Thank you, William, for taking the time to recognize our staff in your review! We are happy to be your home away from home. We hope you are able to relax with us on your next trip!

Happy Travels,

Elizabeth Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Hill, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 24, 2014

All pro's and couldn't come up with any con's for this hotel. Compared to other Homewood Suites around the US, this hotel is well kept, clean, smells clean, comfy beds, excellent breakfast, great evening reception (most Homewoods do, but there are some that are lacking in some areas). Location is great too, if you're doing business South of Austin. Close to popular restaurants down I-35 and you're close to the airport.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jorge M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review, April 18, 2014
Thank you Jorge for your TripAdvisor review. We are happy to hear that our hotel exceeded your expectations! Homewood Suites by Hilton is a great value with all of the amenities that are included. Don't forget to take advantage of the complimentary wifi and airport shuttle on your next trip!

Happy Travels,

Elizabeth Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Austin South

Property: Homewood Suites by Hilton Austin South
Address: 4143 Governors Row, Austin, TX 78744-1048
Phone Number:
Location: United States > Texas > Austin > South Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#48 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Austin South 3*
Number of rooms: 96
Official Description (provided by the hotel):
Winner of a 2011 TripAdvisor Certificate of Excellence. Homewood Suites by Hilton Austin-South/Airport is a an upscale, residential-style, all-suite hotel located in Austin, Texas, that provides corporate housing, temporary housing and luxurious accommodations for anyone traveling to Austin for business or for pleasure. We are conveniently situated at the southeast corner of IH-35 and Highway 71/Ben White Boulevard, five miles from downtown Austin and six miles from Austin Bergstrom International Airport. All guests can enjoy free internet WiFi, the daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary light meal and beverages Monday through Thursday evenings (subject to state and local laws). ... more   less 
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Austin South / Airport Hotel Austin
Hilton Austin
Homewood Austin
Homewood Suites Austin South
Austin Hilton
Austin Homewood Suites

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