Upon arrival, checkin was very smooth. We were very satisfied with our room. We stayed 2 nights, and after the 1st night we were expecting housekeeping to come thru but no one ever did. When we ran into the housekeeping lady, she said that she was told to clean the checked-out rooms first. We thought that made sense, plus she's right next door, how long could it take? We asked her to come by when she's done. An hour later, she was already done and moved on to another floor. While we don't care if the bed wasn't made, there were dishes but no dish cleaning agent. We needed towels, and of course none were given. When I went to the front desk, to ask, they told me the same thing that the housekeeping were to clean the rooms checked-out first. And again, I don't mind that, but when the lady said she'll come to clean our room, we were expecting her. Instead she vanished. The front desk gave us towels and dish washing detergent for the dishwasher. And we never saw the housekeeping again for the 2nd night.
While they may not be accustomed to handle a busy home-game weekend. There are other hotels in the area that can and did handle that volume. This is not the bang for the bucks I've seen or read. Don't think I'll be back.
- Official Description (provided by the hotel):
- Winner of a 2017 TripAdvisor Certificate of Excellence and full renovation completed as of March 2017. Homewood Suites by Hilton Austin-South/Airport is a an upscale, residential-style, all-suite hotel located in Austin, Texas, that provides corporate housing, temporary housing and luxurious accommodations for anyone traveling to Austin for business or for pleasure. We are conveniently situated at the southeast corner of IH-35 and Highway 71/Ben White Boulevard, five miles from downtown Austin and six miles from Austin Bergstrom International Airport. All guests can enjoy free internet WiFi, the daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary light meal and beverages Monday through Thursday evenings (subject to state and local laws). ... more less
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- Also Known As:
- Homewood Suites By Hilton Austin South / Airport Hotel Austin
- Homewood Austin
- Hilton Austin
- Homewood Suites Austin South
- Austin Homewood Suites
- Austin Hilton