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Homewood Suites by Hilton Austin South
Ranked #73 of 201 Hotels in Austin
2 reviews
“Not so great”
Reviewed April 6, 2011

Rooms are nice in that you have a partial kitchen and a full-size fridge. Our keys did not work the first day, so the desk clerk's attention to detail was pretty poor - and she did not even apologize for the inconvenience. We did not get any maid service on our first full day, so we had to get towels from the front desk. The daily breakfast buffet was really awful - scrambled eggs were dry as toast and on subsequent days we sometimes had hashbrowns, sometimes not. The breakfast meat was typically either overcooked/dry ham or greasy sausage. Fruit was the only reliable breakfast item (if you don't count bagels and dry cereal which require no work by the staff). We ate breakfast somewhere else. Hotel location is very good - handy to the Austin airport, I-35 and Hwys 71/290. I doubt we will ever stay there again unless we have a really good rate!

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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dfore99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review, April 8, 2011
Thank you for completing the recent TripAdvisor report regarding your stay with us at Homewood Suites by Hilton Austin South. I am happy to see that overall your stay with us was satisfactory. I would like to take the opportunity to let you know that our Suite Start Hot Breakfast is served daily following the brand standards set by Homewood Suites by Hilton. Our breakfast menu items are change daily to offer our guests variety in selection during their stay with us. I will share your comments with the kitchen staff to ensure we are monitoring quality of the menu items on a daily basis. As one of our valued guests at Homewood Suites by Hilton Austin South, your opinion is important to us. I appreciate you taking the time to share your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Castlerock, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 1, 2011

We visited this hotel during the sxsw festival. On arrival we where welcomed by the night manager , who was great showing us around & giving us a few tips about Austin,thanks Dan.The lobby was clean & spacious. The rooms were clean & very comfortable & everything we needed. Every morning we enjoyed a fantastic selection for breakfast. The staff were very pleasant & helpful, it was great to see so many smilng staff. In the hotel lobby they also had a binder letting us see were we could eat in Austin , we sampled a few of these places. Also access to the internet free of charge. Thankyou to all the staff for making our stay sooooo good. We will come back again to stay with you.

Stayed March 2011, traveled on business
Helpful?
1 Thank Indigo92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejackson00, General Manager at Homewood Suites by Hilton Austin South, responded to this review, April 4, 2011
Thank you for completing the TripAdvisor review regarding your stay with us at Homewood Suites by Hilton Austin South. I am happy to see that overall your stay with us was outstanding! I have shared your review and comments with the staff. I am happy that our service level exceeded your expectations, especially Dan. As one of our valued guests at Homewood Suites by Hilton Austin South, your opinion is important to us. I appreciate you taking the time to share your experience. I look forward to hearing from you and seeing you on your next visit to Austin.

Kindest Regards,

Elizabeth Jackson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Level Contributor
268 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed August 15, 2010

Although a bit expensive, I would reccomend this particular Homewood Suites. With the exception of the top of the TV cabinet, the room was quite clean. It was a bit price, as Homewood Suites go, but this is one of the nicest Homewood Suites I've stayed at multiple Hiltons around the country. The hotel overall looked very modern and the pool area was nice. We had a good experience. Staff was very nice as well.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cameron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejackson00, Manager at Homewood Suites by Hilton Austin South, responded to this review, August 17, 2010
Thank you for your review of your stay at Homewood Suites by Hilton Austin South. I have reviewed your comments and am happy to hear that your stay with us was outstanding. I have shared your review with our housekeeping staff. I appreciate you taking the time to share your experience with us. I look forward to seeing you on your next visit to Austin.

Kindest Regards,

Elizabeth Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisiana
Level Contributor
480 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed April 23, 2010

Just spent two nights at this property. Great location for south Austin and only 10 minutes from the airport. Breakfast was excellent as was the evening meal. Lots from which to select. Room was clean and I think the mattress must have been new. It was so comfortable. Linens were crisp and room clean. Staff was friendly and went out of their way to be helpful. I will certainly stay here again when I am in the south Austin area.

  • Stayed April 2010, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank bandman15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 10, 2010

Nice exterior and common areas. The rooms are pretty dated, no flat screens, refrig. rattles all the time, there are many cracks in the tub, plastic shower curtain. Very slow wi-fi that get's bogged down during the evening. Location is OK, but we're moving to the Homewood on the NW side after a visit there. Much nicer, and the location isn't in an industrial park. We're in a non smoking room and the occupants of the room across the hall have been smoking since they checked in earlier today. No one seems very interested in doing anything about it.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank harrison38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed September 8, 2009

We were very happy with our stay at the Homewood Suites. We were visiting our daughter in college as well as friends and found the location to be perfect. The room was clean and comfortable and easily accommodated our family and our yorkie!

The breakfast was OK - not the best I have ever had but definitely not the worst! The only problem we had was the huge soccer group that was booked there. They ate, played soccer and came back to eat a second time - it was like locust on a wheat field - the food was GONE! The staff tried hard to keep up but that was amazing.

  • Stayed September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mumziepooh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 15, 2009

After contacting many "suite" hotels in the area, this one finally assured me that there was an actual closing door between the bedroom and living room. Checked in, and sure enough, there were narrow, French door type panels between the two areas. No locks, but the doors were significally "tight" or sticky enough that there was a bit of advanced warning when little ones would try to bust into the bedroom. The only downside was that the only bathroom was through the bedroom, so there was always an early morning wake up for potty breaks.

Overall, very pleased with the hotel. Everything seemed very clean and they were actually changing the mattresses (in every room as far as I could tell) the weekend we were there. Quite a sight to see all the mattresses stacked outside. The breakfast in the morning was excellent - always scrambled eggs and sausage (sometimes links, sometimes patties), fresh fruit, a wide variety of breads, bagles, and muffins, and even little decanters of waffle mix that you could pour into a quaint Texas shaped waffle maker. Always coffee, water, milk, apple juice and orange juice. We saw a listing where there is evening food as well, but only on week nights - since we were there for the weekend, we never experienced this.

Also, the kitchen area seemed nice for a suite hotel - full size fridge with ice maker, two burners for a "stove" (right in the counter), the sink, microwave, and a full size dishwasher. The dishwasher was actually running one day when we returned from a trip out, so the housekeepers will load and run it ( we weren't expecting this - were just going to do it ourselves later). We didn't actually cook in the room but did heat up some leftovers in the microwave.

The pool was nice and only once seemed a little crowded. There are supposed to be pool towels out, but there were only enough out once when we went. It seems like they need to refresh these a bit more often. We just went to the front desk and they gave us extra full size towels when there weren't pool towels out.

As far as location, it's a 10 or 15 minute drive from the airport, but a pretty direct route. Other than a Quizno's which would have still been a bit of a hike, there wasn't any local food that we saw - you'll need a car. With the car though, it's also an easy drive over and up Congress to get to downtown.

There were two computer terminals located in the lobby with internet available for no charge. Even printing abilities with no charge. Great for checking into a flight and printing a boarding pass or looking up local restaurants and maps.

Overall, very pleased with the hotel and wouldn't hesitate to stay there again.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ramblin_Again
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Austin South

Property: Homewood Suites by Hilton Austin South
Address: 4143 Governors Row, Austin, TX 78744-1048
Phone Number:
Location: United States > Texas > Austin > South Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#48 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Austin South 3*
Number of rooms: 96
Official Description (provided by the hotel):
Winner of a 2011 TripAdvisor Certificate of Excellence. Homewood Suites by Hilton Austin-South/Airport is a an upscale, residential-style, all-suite hotel located in Austin, Texas, that provides corporate housing, temporary housing and luxurious accommodations for anyone traveling to Austin for business or for pleasure. We are conveniently situated at the southeast corner of IH-35 and Highway 71/Ben White Boulevard, five miles from downtown Austin and six miles from Austin Bergstrom International Airport. All guests can enjoy free internet WiFi, the daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary light meal and beverages Monday through Thursday evenings (subject to state and local laws). ... more   less 
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Also Known As:
Homewood Suites By Hilton Austin South / Airport Hotel Austin
Homewood Austin
Hilton Austin
Homewood Suites Austin South
Austin Homewood Suites
Austin Hilton

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