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“Hated it - car robbed in parking lot”

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SpringHill Suites Austin Northwest/Arboretum
Ranked #109 of 203 Hotels in Austin
Sierra Vista, AZ
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Hated it - car robbed in parking lot”
Reviewed December 12, 2007

We stayed here for three nights. On our last night our car was broken in to and $2K worth of our stuff was stolen. We were parked close to the front door of the hotel (leading in to the lobby) and our car has an alarm which went off. We scared the thieves away but not before they had already stolen things. Front desk staff told us that there was nothing they could do. This hotel obviously has problems with security, and we will not be staying here again.

  • Liked — Nothing
  • Disliked — Lousy security - car robbed in parking lot
  • Stayed December 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank mckwolfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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129 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Grand Rapids, Michigan
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 26, 2007

Despite the fact that this is a smoke-free hotel, our room stunk of smoke. This was because the person in the room below us was smoking out their window. The front desk refused to do anything to stop this person from smoking (they were highly skeptical it was even happening), and wouldn't move us to another room.

Definitely one of the worst nights I've spent in a hotel (or not spent, since we checked out very early).

  • Liked — leaving
  • Disliked — smoke
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank imperfec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Humble, Texas
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 23, 2007

We stayed at the Springhill Suites Arboretum this month while in Austin for a wedding. We had 4 rooms booked; we checked for 3 of them at once and they actually put us all together on one floor, which right there is nothing short of amazing.

We had one bedroom suites with sofa beds in the living area so we could accomodate 3 or 4 people to a room, and this worked out nicely.

The hotel served a buffet breakfast in the morning, which was nice - we could all meet for breakfast without having to coordinate a drive to a restaurant somewhere... we did enough logistical maneuvering the rest of the time!

The rooms were clean and well appointed with a full kitchen, living room with a sofa and several chairs, desk, TV in the living area as well as the bedroom. The beds were comfortable enough - not over the top but fine for a couple of nights. Plenty of storage space. Service was minimal - they don't clean the rooms on a daily basis on the weekends, but they did come around and offer clean towels.

All in all, it was a good spot for what we needed at the time. I'd recommend it to families, small groups.

  • Liked — Roomy accomodations
  • Stayed October 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank dottxs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
74 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed September 6, 2007

I live in hope when I'm booked into one of these hotels. It's always a faint hope, tempered by years of disappointment.

That hope is, and continues to be, that these box-like suburban hotel brands will do SOMETHING - just one thing - to differentiate themselves from each other.

So... checked in quite late (around 1:30 am). Pleasant, but anonymous clerk had me on my way to my room in less than 60 seconds. The room was... just a room. Hotel is slightly dated; has that flowery, musty smell that accompanies places where the carpet has been damp several times and not quite dried out.

The room, a 'studio' 'suite' is just a normal room with a half wall divider between the bed and TV area. The TV is placed awkwardly between these two areas - it's ok in the living area, but it doesn't turn enough to allow easy viewing from the bed. Not a problem for some, maybe a problem for others.

The bathroom (toilet + shower) is separate from the washbasin. I'm seeing this more and more in hotels, and quite frankly I don't like it. I prefer it to be all in the same room. To each his own I guess.

The air conditioner was extremely loud, and it was located about 2 feet away from the bed. Very difficult to have it on while you're sleeping, as it blows directly on you.

Continental breakfast was ok, I just want tea and a bagel in the morning - and that was fulfilled. There were meat patties with identical factory egg patties side by each; again not my thing - but I didn't see too many other people taking them.

And that's pretty much all there is to say. Again, really no differentiation between this place and the Hampton Inn, the Courtyard, the Amerisuites, etc. etc. etc.

Two drawbacks to this location, however. To get there, if your cabbie doesn't know the way (take a map!), is an Escher-like puzzle (especially if you're coming from the south). Stonelake has two distinct segments, a fact lost on my cab driver. Oh well, he'll get it right next time - we can educate them one by one!

The other problem is that there really is nothing within a quick walk to eat. Well, ok, there is "Sam's Boat" across the street. I don't really consider that to be 'food' - it's mostly just deep fried brown stuff. And beer. Cheap beer..

Would I stay here again? Sure, why not. It's cheap, and it did the job.

  • Liked — No surprises.
  • Disliked — No surprises.
  • Stayed September 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank ozcanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 2, 2007

Good value for the money. Our sleeping room was large (king bed, sleeper couch, refrig, desk), clean and quiet. Fitness room and inpool pool were both in good shape. Decent continental breakfast. Staff very friendly. Locale perfect for Arboretum area visit (and not terribly out of way in terms of UT campus and other sites). We will come back to this hotel for sure.

Stayed September 2007
Helpful?
1 Thank WoodsBF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henderson, NV
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 7, 2006

Decent value for the money - nice sized room with sitting area, mini fridge and microwave, etc. Highly recommend Sam's Boat restaurant/bar across the street. Great happy hour deals almost every night ($1.75 drafts, .25 oysters, etc) and good, reasonably priced food.

  • Stayed April 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 7, 2005

We just completed a 5-day stay at this hotel in NW Austin; this is our second stay here.

This hotel offers a lot of room for the price with a desk, microwave, and refrigerator, and couch. You might find that the N. Austin Springhill Suites is less expensive than the S. Austin location

The hotel is very clean, the personnel are all very friendly. The breakfast selection, although somewhat limited, is fresh and the breakfast area is well maintained.

Wireless internet is offered in the breakfast area, and hard wired in the rooms.

The hotel is a bit difficult to find, and the mass of roads in this area are confusing at first, but once mastered, this location is very convenient to N. Austin and downtown.

I recommend this hotel.

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank RichTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Austin Northwest/Arboretum

Property: SpringHill Suites Austin Northwest/Arboretum
Address: 10936 Stonelake Blvd, Austin, TX 78759-5748
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#56 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — SpringHill Suites Austin Northwest/Arboretum 2.5*
Number of rooms: 99
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Also Known As:
Springhill Suites Austin Northwest / Arboretum Hotel Austin

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