This was my third stay at Habitat Suites, but I won't be going back. While I always seek out independently owned establishments, and while the "green" imperative of Habitat is a plus, the "cons" too heavily outweighed the "pros" on my recent stay. The structure appears to be a circa-80s or 90s condo complex converted into a hotel - a great idea! However, to be as green as the claim, more updates are definitely needed. The bathroom fixtures are old, and undoubtedly wasteful, while the air conditioning system is similarly aged and, in the case of my stay, not maintained (the unit in my room had frozen over as occurred frequently in my college apt - more the m.o. of slumlords trying to coax too many years with minimal freon out of an old system). The pool area and surrounding gardens are very nice, the suites are spacious, and thus I happily overlooked the other issues on previous stays. It was the customer service, or lack thereof, that will have me looking elsewhere during my next stay in Austin. The gentleman on hand for the breakfasts and manning the bar during the manager's receptions, in particular, is among the least well-suited personalities I've ever encountered in the hospitality industry - the guy is downright hateful. Other problems encountered a diy expectation that proved tiresome - need towels? you have to come and get them...remote control doesn't work? you can come to the office and get batteries...air conditioning broken? you can move to another unit (and no, we won't even offer to help - come and get the key). I couldn't wait to leave. Having just stayed at 2 friendly places in both Houston and San Antonio, the insolence of the staff of Habitat Suites appeared in even greater relief.
- Official Description (provided by the hotel):
- Habitat Suites is a relaxed green oasis in North Central Austin. We are a locally-owned independent hotel with a focus on spacious suites, organic edible gardens and an unrelenting dedication to guest comfort and green energy practices. ... more less
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- Also Known As:
- Habitat Hotel Austin