The hotel itself is fine. The property, while maybe not as lush as the pictures on the website show, is fine. The location is great, and despite "Sugar's" being next door doesn't really feel unsafe.
However, I have never stayed at a property of this size that didn't have management on site 24 hours. This proved to be a major problem.
Returned to the hotel after seeing a concert at Stubb's in Austin. The key didn't work to our room. This shouldn't be a big deal, however it was after 11 pm and there was no one in the front office to assist in getting a replacement key. Was given 2 keys at check-in, of course the first one worked fine, but the other was still in my wallet, so I didn't bother grabbing the other. This isn't the first time, and certainly won't be the last time I've been given a key that didn't work. This was the first time I wasn't able to get a replacement.
It was roughly 12:30 AM, had a dead phone after spending most of the day in Austin. I literally had to kick-in the door to the hotel room. This may seem drastic, however there weren't any other options. Once I was able to access the room, did call the number they give in case of after-hours emergencies. The person answering was extremely unprofessional, and gave no indication that they were employed by the hotel.
After the frustration, didn't even stay the night.
- Official Description (provided by the hotel):
- Habitat Suites is a relaxed green oasis in North Central Austin. We are a locally-owned independent hotel with a focus on spacious suites, organic edible gardens and an unrelenting dedication to guest comfort and green energy practices. ... more less
- Reservation Options:
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- Also Known As:
- Habitat Hotel Austin