Stayed there on business for 3 days in June 2013. Check-in was painless and I was welcomed as an elite Marriot Rewards member and thanked for my loyalty. I had room 229, which was convenient as I am a smoker so it wasn't too far from the doors. Suite smelled a little of soap, but was otherwise clean and well-kept. Others have noted worn rooms and furnishings - mine seemed fine though the desk chair was a little worn. As others have noted, though, the floor/ceiling thickness is somewhat small, as when the people above me walked around, it was enough to rattle the vent fan and fridge (perhaps this is common to Residence Inn designs as I have noted this in other properties). Despite that, the room was quiet and cool enough to sleep in and work in, despite it being 95+ in Austin.
The standout here, in my opinion, is the staff. Every single person I met was friendly and made me feel at home. During the BBQ night, I overheard one of the staff (manager? I didn't get her name, unfortunately) ask a group who had been staying there for some time out to dinner "her treat". While this type of thing is no doubt built into the hotel's P&L, it still felt like someone making a personal connection and going out of her way to make hotel "guests" feel like hotel "family".
I travel a fair amount (as a million-miler) and this level of service is something I haven't seen often, and then only at Residence Inns. Kudos to the team in Austin NW at the Residence Inn - on my return I will definitely stay here!
- Official Description (provided by the hotel):
- The Residence Inn Austin Northwest/Arboretum features an ideal location just off the Mopac Expressway and apartment-style suites that are 50% larger than standard hotel rooms. This great location offers guests easy access to Austin's top destinations including 6th Street, Lake Travis, and the Domain. The pet-friendly suites are highlighted by separate living area and sleeping areas, a fully-equipped kitchen, and modern amenities including HD TVs and free WiFI. Start your day off in the brand new lobby with a free breakfast buffet offering a selection of healthy yogurts, scrambled eggs, and freshly made Belgian waffles, and unwind in the evenings with complimentary drinks and appetizers at the weekday social hour. Get in a workout in the 24-hour fitness center, maintain your active lifestyle with a game of basketball or tennis on the outdoor SportCourt, and soak in the sun in the afternoons with a relaxing swim in the outdoor pool. With a prime location and thoughtful amenities, the Residence Austin Northwest/Arboretum is among the best Arboretum hotels. ... more less
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- Also Known As:
- Residence Inn Austin Northwest / Arboretum Hotel Austin
- Austin Residence Inn