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“Great place for an extended stay.”

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Residence Inn Austin South
Ranked #87 of 201 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Gold Coast, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great place for an extended stay.”
Reviewed March 19, 2012

More than a hotel room. A self contained unit with the high Marriott standard of bedding. Great self breakfast and short walk from Marriott Bar and Restaurant.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidC737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RISouth, Manager at Residence Inn Austin South, responded to this review, March 26, 2012
David,

First off, thank you for your review, we value feedback from our guests. I am so glad that you enjoyed your stay here in Austin! We hope to see you again next time you are in the Austin area!

Warm Regards,
Heather Isaac
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 reviews from our community

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    24
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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  • German first
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English first
DENVER, CO
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 19, 2011

As a Marriott Gold member I would have expected better. If you're a traveler going through Austin - beware. This hotel has issues and was not upfront upon check-in about the hot water issue. The front desk clerk knew a boiler was down and we wouldn't have HOT water in the morning for a shower. It was luke warm at best.

Room had mold, cracked tile and stained carpet. Who knew what else was there that you couldn't see. I couldn't wait to leave.

My company I and would suggest staying somewhere else until this hotel addresses the issues.

Room Tip: There aren't any. Find a different hotel.
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DRICE99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RISouth, Manager at Residence Inn Austin South, responded to this review, March 26, 2012
DRICE99,

Thank you for taking the time to leave a comment about the hotel. I want to apologize for the inconvenience you experienced during your stay. We have been working hard to ensure that our guests enjoy their stay with us. We have recently been completely renovated with beautiful new rooms and public areas (see the new pictures), as well as a new boiler to ensure that our guests have plenty of hot water!

I hope you will give us another try next time you are in the Austin area!

Warm Regards,
Heather Isaac
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange County, CA
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 19, 2011

I stay at Marriott Properties all over the country. I've stayed at every type of property as well and never had as bad an experience as I did at this property. The property is old and in serious need of a remodel. As I entered the room, it had a pungent smell. I was only there one night so I decided to just open the windows, turn on the air and get going....I was pressed for time and didn't have the opportunity to deal with room changes. I immediately left for a meeting and returned that evening. After further review, I noticed the carpeting was filthy and had several stains. The kitchen counter was also filthy as was the stove. When I attempted to shower....there was NO HOT WATER. I called the front desk to find out they were aware of the issue, were awaiting parts and did not offer any solution. They also failed to tell me this upon check-in which while wouldn't have solved the problem, I would have had an option to do something about it. While in the cold shower, I noticed mold on the ceilings and on the wallpaper in the bathroom. In general, I would say the property was filthy, the PC in the lobby was slower than my cell phone for pulling my airline web page, the dinner/evening snack is only served 3 days per week....this night had "deli sandwiches.". One of the worst experiences in a Residence Inn I've ever had. I will never stay here again.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ExitRowAisle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RISouth, Manager at Residence Inn Austin South, responded to this review, March 26, 2012
ExitRowAisle,

Thank you for taking the time to review our hotel. I am so sorry for the experience you had at the Residence Inn, but please know that we have been working very hard to improve the quality of our rooms and our guest's overall stay.

As of February, we have been completely renovated (please see the pictures), and we have also replaced the boiler to ensure that our guests have plenty of hot water.

We would love the opportunity to host your stay next time you are in the Austin area.

Warm Regards,
Heather Isaac
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 20, 2011

Ask for a room away from the highway side. It is so loud all night. Also the auto temp regulator turns on the fan periodically, and it is so loud also, then it stops. Then it starts. Stops. Starts. But the folks w ho work here are awesome. If I could stay downtown, I would do that!

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobb1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
georgia
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 24, 2011

I am a Marriott platinum member and stayed here with my team (normally stay at Full Service Marriott nearby) but although rooms need updating(same furniture as was here 5 yrs ago) rooms are clean and comfortable. A/C was great in the two weeks I was in Austin temps were 105-109 and I was able to keep room comfortable. They did upgrade TVs on my 10th day to newer 32" LCDs. This is a pet (Dog) friendly hotel and I was foutunate enough to be on the dog floor but I like dogs.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irscoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 2, 2011

Staff=top knotch friendly, #1 in customer service! Always above and beyond (I travel often & usually stay at Holiday Inn)
Amentities=pool was a bit small, but was always clean and stocked w clean towels.
Breakfast & Social hour= welcoming and perfect way to begin and end our day. Mark was awesome and tentative to our children's request.
Location= easy access to interstate.
Friends paid >$2200 for a house rental during our week here and came to visit us

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank navychief2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owings Mills, Maryland
Level Contributor
152 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed February 25, 2011

As a Marriott Platinum I have gotten accustomed to quality properties however this isn't one of them. Carpet, furniture and towels are tired and old. Gives an appearance of unclean...even if it is. Cheap on amenities like toilet paper, tissue paper and towels.The check in guys was very nice but they need to renovate here badly. I do think I have a higher standard and this may be fine for some but this to me doesn't fit Marriott's image.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank matthewedward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RyanPlain, General Manager at Residence Inn Austin South, responded to this review, May 31, 2011
Thank you for taking the time to leave a comment on our hotel. I am sorry that the condition of our facilities did not live up to your expectation. We are scheduled for a full renovation starting in December 2011, and would love it if you would come and visit us again after completion.

Sincerely,
Ryan Plain
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Austin South

Property: Residence Inn Austin South
Address: 4537 S Interstate 35, Austin, TX 78744-1803
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Green Hotel in Austin
#31 Business Hotel in Austin
#45 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Austin South 3*
Number of rooms: 66
Official Description (provided by the hotel):
The newly renovated Residence Inn Austin South is within driving distance to many of the area's attractions, including the unique ambiance of 6th Street, the excitement of the University of Texas and Longhorn football, and Austin's Town Lake with miles of hiking and biking trails. All pet-friendly suites have fully-equipped kitchens, flat-screen TVs, free WiFi and separate living and sleeping areas. The property also features complimentary breakfast and weekday evening reception, outdoor pool, fitness room, and outdoor multi-purpose Sport Court. ... more   less 
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Also Known As:
Residence Inn Austin South Hotel Austin
Austin Residence Inn

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