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“Poor Service”

Saltgrass Steakhouse
Ranked #252 of 3,689 Restaurants in Austin
Certificate of Excellence
Price range: $15 - $20
Cuisines: American, Steakhouse
More restaurant details
Restaurant details
Good for: Large groups, Special occasions, Families with children, Kids
Dining options: Lunch, Dinner, Full Bar, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Austin, Texas
Level Contributor
11 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Poor Service”
2 of 5 bubbles Reviewed February 13, 2013

I was there with 6 people for a birthday. Our waiter "Bernie" was rude and insulting. He was angry if you weren't on his schedule...ready when he was. He snapped at times when asked a question. It just reminds you how important the attitude of the wait staff is to the building of a wonderful dinner. The food was good would give it a 4, but felt rushed, and pushed through our dinning experience. OH by the way...they do nothing for a person's birthday...not even a piece of dessert.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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116 reviews from our community

Visitor rating
    51
    37
    21
    6
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Austin, TX
Level Contributor
335 reviews
141 restaurant reviews
common_n_restaurant_reviews_1bd8 258 helpful votes
“Excellent steaks”
5 of 5 bubbles Reviewed January 17, 2013

I had the sirloin medium rare and it was excellent. The cheesy potatoes were good but it felt like they used artificial cheese, next time I'll get a baked potato. Service was excellent.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank crazyAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lampasas, Texas
Level Contributor
65 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Simply amazing”
5 of 5 bubbles Reviewed November 12, 2012 via mobile

I started with the seafood fondeaux served with seasoned crustini! Excellent! Then I had the Caesar salad which for stock Caesar salads was ok. My ribeye had good flavor but was a tad overlooked. But, the macaroni and cheese was to die for !!! Yuuuummm!!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Danielle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buellton, California
Level Contributor
116 reviews
66 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“Fine steak and meal at 9pm.”
4 of 5 bubbles Reviewed July 6, 2012

Got in to Austin and drove to the northside late. Saw the Saltgrass close to the hotel and tried it. Even at 9pm, we were truely welcomed. You always wonder what you're in for when in a chain steakhouse. The rib eye was just real fine. The talapia bianca my wife had she really enjoyed. The fish is topped with artichoke hearts and shrimp with a sherry lite cream sauce over it. I will certainly go there again when visiting my daughter. You know there must be good management when greetings are real and service is excellant at 9:30 pm.

  • Visited November 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank toadandbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Round Rock, Texas
Level Contributor
207 reviews
145 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Best Happy Hour in TX”
5 of 5 bubbles Reviewed April 5, 2012

The best happy hour is at Saltgrass. You will walk out full, happy, and still have money in your pocket! Friendly staff makes you feel at home.

Visited January 2012
Helpful?
Thank Caltex77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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