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“Things that crawl in the night”

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Quality Inn at Arlington Highlands
Ranked #30 of 62 Hotels in Arlington
Reviewed October 26, 2012

We choose this hotel because of the low price and great location. However, it was a BIG mistake. I woke up at 2 am itching all over. At first, I thought it was an allergic reaction or mosquitoes. However, I soon found out the bed was crawling with BEDBUGS. We checked out at 5 am, and the front desk clerk had the nerve to tell us “I’ve never heard that before” I spent the entire morning at the laundry mat laundering my luggage and clothing. Today, my arms, hands, legs, and back are covered in bites. DO NOT STAY HERE.

  • Stayed: October 2012, traveled on business
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Thank Amber N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SQualityInn, Manager at Quality Inn at Arlington Highlands, responded to this reviewResponded November 30, 2012

Thank you for this review. I am deeply sorry that the front desk agent’s comments angered you, however they were caught off guard by this as this is not typical for our property. I must commend our Maintenance Manager’s reaction by immediately sealing off the room and contacting our pest prevention company. The company treated, sealed, and inspected the room and assures me that no bed bugs exist in that room. I apologize for any inconvenience you experienced during your stay. None of us like to hear such reviews.

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94 - 100 of 154 reviews

Reviewed October 22, 2012

Average hotel in a decent location. Close to I-20 and numerous gas stations and eating places and not far from many other shopping venues. Bed was very comfortable. Very good price! Can't speak to the breakfast because I got up too late. Pool and laundry facilities on-site.

  • Stayed: October 2012, traveled solo
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Thank mustang649
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SQualityInn, Manager at Quality Inn at Arlington Highlands, responded to this reviewResponded November 30, 2012

We want to thank you for choosing our hotel for your most recent visit to Arlington. We know there are many choices in the area and you chose our property.
We are very happy that you had such nice things to say about hotel and next time do try our Breakfast we now have a different variety every day.

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Reviewed October 17, 2012

Not the greatest rooms, but well worth the price. They have a reception in the lobby with free beer, wine, and pizza from some local restaurant. A lot of fun and great staff service! Definitely will be back soon. Thanks!

  • Stayed: October 2012
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1  Thank JennDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SQualityInn, Manager at Quality Inn at Arlington Highlands, responded to this reviewResponded November 30, 2012

It's great to hear from you. We appreciate you writing a review about your stay with us, and we're glad you had a pleasant visit. It sounds like you had a good time which is very pleasing to hear. I'm glad you enjoyed our property as well as our wonderful staff. Please make plans to visit us again soon.

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Reviewed October 9, 2012

Front desk service was fantastic. So welcoming and very helpful. Answered all questipns, guided us about the town. Managers reception was the best part. Free food and free alcohol drinks. Would always stay here.

  • Stayed: August 2012
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1  Thank PrincessWhit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SQualityInn, Manager at Quality Inn at Arlington Highlands, responded to this reviewResponded November 30, 2012

Thanks for taking time to post this review. We are glad we met your expectations. Please come back and see us when back in Arlington. You will receive the same service and hospitality by our staff. Hope you got a chance to visit the New Paragon Outlets that opened recently if not next time you’re in town do go there as it is an excellent Outlet. I am glad you enjoyed the Manager’s Reception we have this on Monday’s and Wednesday’s 5.00pm to 6.30pm.

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Reviewed October 7, 2012

Excellent rates and easy access to the rooms, you can still park close to your door and no having to wag your bags through a lobby and then wait for the elevator! We will be back next year for more Ranger baseball.

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  • Stayed: September 2012, traveled with family
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Thank Dennis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SQualityInn, General Manager at Quality Inn at Arlington Highlands, responded to this reviewResponded October 10, 2012

Thank you for taking time out and leaving us feedback. I am pleased to hear you enjoyed your stay with us. We are constantly looking to get better. We are located near almost 30 Restaurants, which are all walking distance from the hotel. Hope you get to go to some of these on your next visit.

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Reviewed October 4, 2012

This place is great. So close to all the entertainment. Shopping down the road. Great to get taxi and go to cowboys stadium too. Would stay here everytime I come to Arlington. The front desk were so friendly, they helped with directions and answered any questions we had. Fantastic experience.

  • Stayed: August 2012, traveled with family
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Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SQualityInn, General Manager at Quality Inn at Arlington Highlands, responded to this reviewResponded October 10, 2012

Thank you for taking time out of your busy day and leaving comments on TripAdvisor. As a Guest you have choices and I am happy you chose to stay with us. We take pride in cleanliness, and providing great customer service. I hope you choose us again for your next trip. Thank you

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Reviewed September 27, 2012

I was skeptical after reading some of the reviews, but this place was amazing!!!!! The staff was the best!! I have to admit the hotel was a little worn and the rooms were not brand new, but for the price it is unbeatable. Hot breakfast every morning, a million restaurants you can just walk to, and so many stores! The pool area needs some attention and I think the front desk staff mentioned it was going to be renovated next spring, but it didn't bother me much, just an eyesore really. Overall, if you're looking for new rooms and gadgets, go somewhere else, if you want people who care, a free hot breakfast, clean rooms, at a good price, then come here.

  • Stayed: September 2012, traveled with friends
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Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SQualityInn, General Manager at Quality Inn at Arlington Highlands, responded to this reviewResponded October 10, 2012

Thank you for taking the time to provide the staff and I with feedback regarding your stay with us at the Quality Inn in Arlington. We are very glad to hear that you enjoyed your stay and were impressed with the staff and cleanliness of the property. Thank you for your feedback, and we look forward to seeing you again the next time you are in the Arlington area.

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Additional Information about Quality Inn at Arlington Highlands

Address: 121 E Interstate 20, Arlington, TX 76018-1117 (Formerly Comfort Inn Arlington)
Phone Number:
Location: United States > Texas > Arlington
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 62 Hotels in Arlington
Price Range: $54 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn at Arlington Highlands 2.5*
Number of rooms: 140
Official Description (provided by the hotel):
Enjoy newly renovated rooms serving you the best in Quality! Our Q Beds feature fresh linens, soft pillows, and comfortable beds to let you sleep at night and not toss and turn. Enjoy HBO programming and a huge variety of channels on our 32" LCD Flat Panel televisions. Every room comes with a complimentary HOT breakfast buffet and wireless Internet access for all your devices. Our new rooms feature upgraded fixtures with multiple access points for your electronics. Utilize our Outdoor Pool, Business Center, Lobby Coffee & Tea Bar, and Guest Laundry on your next visit. With a microwave/refrigerator in every room, Keurig style coffee makers, and our luxurious shower amenities, the Quality Inn at Arlington Highlands offers you the best amenities in the best location! We are conveniently located within the Arlington Highlands shopping and dining complex with over 50 restaurants, shops, and entertainment venues within walking distance and a short drive to major Arlington attractions such as AT&T (Cowboys) Stadium, Rangers Ballpark, and Six Flags. Book today and let us be your home away from home! ... more   less 
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Also Known As:
Quality Inn At Arlington Highlands Hotel Arlington
Quality Inn Arlington Highlands
Arlington Quality Inn

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