This stay was the worst that I’ve ever experienced. I first attempted to get a room change or upgrade if possible; wanted to get a King Suite or two queens. I called the hotel directly and the representative told me that they didn’t have anything available. I was aware that they were in the process of remodeling some of the rooms. I didn’t have a problem with this but the rep made it seem as if I was a bother instead of being courteous and maybe offer a different solution. Basically it wasn’t her problem. Later in the evening I called back to see if there had been any new developments (cancellations etc.) and I was received by another rude representative, who then transferred me to reservations. The reservation rep was very professional and was also able to change me over to a double (full size).
After arrival, one of my daughters went to the front desk to ask for extra towels, and was rudely greeted by the attendant; only minutes later, two of my daughters were in the front lobby when we called the front desk to ask for two pillows ,and after getting off the phone, they over heard the front desk attendant and another worker speaking abut room 116 using profanity. Obviously they didn't realize they were speaking in front of my daughters. It was over thirty seven minutes before we got our two pillows and three sets of towels. The following night stay was basically the same with the exception of our towels getting to us in twenty two minutes. When the attendant came to the door to deliver the towels neither did he speak nor did he say your welcome after I thanked him.
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Hotels.com, Booking.com, Travelocity, Expedia, Orbitz, Priceline, Hotwire, TripOnline SA, HotelQuickly and getaroom.com so you can book your Courtyard Dallas Arlington/Entertainment District reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard By Marriott Dallas Arlington By The Ballpark Hotel Arlington
- Courtyard Arlington
- Arlington Marriott
- Arlington Courtyard