Returned over the weekend, looking forward to a better experience after a private message from the hotel owner account on Yelp. They explained they've undergone a full renovation. I went in with an open mind expecting a great experience. I left rating it worse than my previous visit.
To be clear, I would not classify their improvements as a "full renovation." Instead, the rooms have been refurnished. Sure there's new linens, perhaps new furniture, but the core of the room is still aged. The new bedding is, meh...the pillows entirely too big. They had an HDTV with lots of HD channels, but no printed channel guide for the viewer.
One good thing was two free bottles of water placed in the room daily, and a mini fridge to keep them cool.
The room still suffers from too small of a bathroom, to an air conditioning system that has a thermostat programmed to lie to the occupant. Press and hold the hot/cold buttons for five seconds and you'll see the room's actual temperature. Mine ranged anywhere from 6-9 degrees warmer than the setting. Inside the bathroom the vents are still in serious need of duct cleaning, as there's enough dust to fill a small stuffed animal, or dust bunny :-)
Housekeeping shorted me a bath towel on night #3.
Service wise the hotel lacks, or more precisely suffers. Being on a ten day road stretch I submitted laundry to the front desk. $85 worth of cleaning. I return after 6pm to find that the hotel does not deliver your items to your room, and when you pick them up they neglect to give you everything. So there I was at 3:30am day of departure searching for my shirts and socks, then stuffing them into my roller at the front desk at departure.
On day two the hotel's wifi wouldn't recognize my HHonors number, or promo code, so I billed Internet to the room, it was like pulling teeth convincing them to issue a credit.
Interestingly you can find parking close to the hotel entrance as it seems other guests get confused with the red fire lane pavement markings that are at the end of many spaces close to the Conrad restaurant.
- Official Description (provided by the hotel):
- Hilton Arlington hotel is centrally located between Dallas/Fort Worth in Arlington's entertainment district and 8 miles south of DFW Airport. Business travelers love our convenient access to major expressways and local corporations. Leisure travelers enjoy our convenient location to area attractions such as the new Dallas Cowboys Stadium, Texas Rangers Ballpark, Six Flags Over Texas and Hurricane Harbor. Whether traveling on business or pleasure, our hotel is the ideal destination for convenience, fun and relaxation. ... more less
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- Also Known As:
- Hilton Arlington Hotel Arlington
- Hilton Hotel Arlington
- Arlington Hilton Hotel