My husband and I booked two nights at this Hampton Inn. Check in went smoothe,and we were told breakfast would be served in the lobby area in the a.m. The next morning we got up and headed to the lobby to get our coffee and comp. breakfast. Unfortunately the halls were full of people as was the lobby. There was not a seat to be had in the lobby. They were holding a job fair all day. We came and went at 9,11,& 3 and there was never a seat available In the lobby. A woman at 9 a.m.was barking instructions about drug testing and criminal histories to the lobby full of folks. When we tried to get a piece of toast,one of the job fair attendees was helping himself with his hands to the bread and pastries. We did not see an attendant monitoring the breakfast area. We returned to our room because of this. A friend came to pick my husband and myself up And had to park about a block away because there wasn't any parking......
At check out I was prepared to let them know we were not 100% satisfied as is their guarantee ,but was never asked how our stay was. Sent a complaint to their customer contact line 4 days ago and still no word......very disappointed. I believe in creative business strategy, but not if it compromises customer service to other guests.
- Official Description (provided by the hotel):
- Hampton Inn & Suites Dallas/Arlington-South is very close to professional sporting events, shopping, theme parks, and only 20 minutes from DFW International Airport. Start your day with a free hot breakfast featuring our famous waffles every morning or grab Hampton's On the Run Breakfast Bags™ (Mon-Fri). Enjoy free internet access in every room, get caught up on work in our 24-hour business center or keep up your workouts in our fitness center. This hotel offers complimentary shuttle service within five miles,, and free happy hours (including appetizers) on Tuesday and Wednesday evenings. ... more less
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- Also Known As:
- Hampton Inn And Suites Dallas-Arlington-South
- Hampton Inn & Suites Dallas-Arlington-South Hotel Arlington
- Hampton Inn Arlington
- Arlington Hampton Inn