My family and I always visit this location, but of our recent visits turned out to be the WORST EVER experienced!!!! I ordered the Balckened Tilapia which was cold and had been sitting out for awhile! My husband ordered the the liver and onionS and along it came a BIG LONG BLACK HAIR!!! we informed our non-English speaking waitress about it and it took forever to make her understand we need the Manager to our table..I don't know if she ever informed the Manager, but she never came out. 20 Minutes later I told another waiter, which he was pretty concered and went to get the Manager, as he was walking to the back the manager comes out looks over at our table and walks back in and nvr came back out!!!! I was informed of her name Alex or something like that..we got up to leave and NEVER will I go back to this restraunt AGAIN!!! THANKS TO THIS NEW SO-CALLED GM whom she needs to be taught a thing or two about customer SERVICE!!!