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Traveler rating
376
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All reviews great location six flags front desk saltgrass steakhouse nice hotel rangers game definitely stay here again clean rooms the room was nice walking distance business trip fitness center hot tub great place to stay hurricane harbor parking lot hgi
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8 - 13 of 650 reviews
Reviewed April 30, 2019

Walking down for breakfast to a very slow dining room. No one greeted me or offered a table or coffee etc. Had to walk to a server myself to order bkfst. Waited 20 minutes for omelet while sitting at the table. Walked back to another server (first server was never seen again) to ask about my order. Waited another 10 minutes then walked to desk to speak to a manager. He apologized and offered 5k points. He was very nice and apologetic.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank Joe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this reviewResponded May 1, 2019

Dear Joe P,

I'm very sorry about your poor breakfast experience at our hotel. It was our pleasure to offer you a good faith measure for our lapse. We appreciate your feedback as it fosters improvements. It was our pleasure hosting you and we hope to see you again. Thank you for staying with us.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2019

This is a very nice, moderately priced hotel that's within 10 minutes of major attractions such as six flags, the water park, the ball field and AT&T Stadium. And Walmart is across the street from the stadium, just in case you forgot something.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Flyer35298884045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this reviewResponded April 29, 2019

Dear Flyer35298884045,

I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

Best,
Hotel Management

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Reviewed April 22, 2019

From booking to check in to check out I have never encountered the madness that I did at this location. Being a Hilton Honors member I lobbied for our company group to book here. I was certain we wouldn't have any issues and then we experienced nothing but issues. The worst stay ever!

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Quest26417492453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this reviewResponded April 23, 2019

Dear Quest26417492453

I’m sorry that our service and accommodations were not to your liking; please forgive us. Guest satisfaction is our highest priority and I regret that we left your group with a poor impression. Your feedback is welcomed as it encourages improvement for future stays. Thank you for taking the time to share your review with us. It would be our pleasure to have you back and leave you with a more favorable impression.

Sincerely,
Hotel Management

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Reviewed April 21, 2019

We were here to be near the stadium, but it's also really close to the theme parks. Hubby went to the game on business, leaving me alone and without a car for dinner, but the Saltgrass Steakhouse next door was a great consolation.

We stayed at 3 Hilton properties in Texas the week we stayed here, and other than not having a safe in the room, this location had everything we've come to expect. We'll stay there again if in the area.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank travelmakesUrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this reviewResponded April 22, 2019

Dear travelmakesUrich,

We appreciate you sharing your sincere review. It’s great to hear that you enjoyed our convenient location and comfortable accommodations. Thank you for your time in reviewing our hotel. Your feedback, which highlights strengths and an area of improvement, serve as an encouragement to our associates who strive to provide a pleasant stay.

Best,
Hotel Management

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Reviewed April 9, 2019

This was an excellent location. The staff was very welcoming and friendly. The rooms were clean and spacious. The breakfast was amazing! I will visit this establishment again. If you want to feel at home, book your room for your next, business or leisure trip. Six Flags was very close to the hotel.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Tishlovestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this reviewResponded April 10, 2019

Dear Tishlovestotravel,

We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service, spacious accommodations, and great location. Thank you for your time in reviewing our hotel. Your words serve as encouragement to our associates who strive to provide a pleasant stay.

Best,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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