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“Very Clean and Great Customer Service” 5 of 5 bubbles
Review of Hilton Garden Inn Dallas / Arlington

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Hilton Garden Inn Dallas / Arlington
Ranked #2 of 61 Hotels in Arlington
Certificate of Excellence
Fullerton, United States
1 review
“Very Clean and Great Customer Service”
5 of 5 bubbles Reviewed May 10, 2013

I checked out of an unsanitary hotel at 1 AM and the Garden Inn was more than accommodating. I was traveling for business and brought my 7 month child with me and the hotel staff did everything possible to make us comfortable. Very clean. I know where to stay now when I am in the area.

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eunice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review, May 25, 2013
Eunice R,
Thank you taking a moment to share your experience with us at Hilton Garden Inn Dallas Arlington. We’re happy to have had you as our guest, and we appreciate you choosing to stay with us while on your business trip. I’m pleased to hear that our clean accommodations and friendly staff made for a comfortable stay. We look forward to seeing you again the next time you’re in the area. Thank you again for writing.

Sincerely,
Charlie Olisa, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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499 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Cypress, United States
1 review
5 of 5 bubbles Reviewed May 7, 2013

We only stayed here because we won a trip to Arlington and Six Flags, the hotel was a part of the package. Otherwise I would never be able to afford this place. Even on discount sites the lowest price I could find was $125 a night. But on to the room. The room was great. My only problem is the adjustable bed didn't seem to work correctly on the bed I slept in (we had 2 queen room) and the pillows were way too soft. The hotel is very nice and conveniently placed right in the hub of everything. This was by far the nicest place I have ever stayed.

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review, May 25, 2013
Kelly H,
Thank you for writing a review. I hope you had a fun time at Six Flags, and we’re happy to hear you enjoyed your stay with us at the Hilton Garden Inn. We appreciate your complimentary feedback about our great hotel and convenient location. We enjoyed having you as our guest and we hope you have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Charlie Olisa, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mornington, Victoria, Australia
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

I spent 5 nights at this hotel and the accommodation and service were up to a high standard. Particualrly good if you want to visit the baseball. In between Dallas and Forth Worth means you need to have transport to get into either city.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dave864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review, May 25, 2013
Dave864,
We’re happy to hear from you, and glad you enjoyed your stay with us at Hilton Garden Inn Arlington. It’s great to know we provided you with the high standard of excellent service and comfortable accommodations that you’ve come to expect from us. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Thank you again for writing.

Sincerely,
Charlie Olisa, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed May 5, 2013

I encountered a problem with a reservation I had made at The Hyatt. I was traveling with a group of six and we were so fortunate to get two adjoining rooms at the Hilton Garden Inn. The location is convenient to Six Flags and area attractions. The grounds are well maintained and the hotel was exceptionally clean and quiet. Hollis and Devin were very helpful.

  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review, May 25, 2013
A TripAdvisor Member,
Thank you for writing a review and for choosing Hilton Garden Inn Arlington. It’s great to hear you enjoyed your stay and found our clean and quiet accommodations to your liking. I’ll be sure to recognize Hollis and Devin for their outstanding service and helpfulness during your stay. Please plan to visit us again the next time you travel to Arlington. Thank you again for writing.

Sincerely,
Charlie Olisa, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nashville, United States
1 review
5 of 5 bubbles Reviewed April 29, 2013

This hotel was GREAT, staff was amazing and very friendly. I would absolutely stay there again. I was traveling for business, appreciated the free internet service and how easy it was to connect, etc.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review, May 14, 2013
Angela W,
We appreciate you taking the time to write a review about your stay with us at Hilton Garden Inn. It’s nice to receive your kind comments about our great hotel and friendly staff. I’m glad you found our hotel and value added amenities well suited for your business travels. I hope you have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Charlie Olisa, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed April 25, 2013

I had a reservation this week at the Hilton Garden Inn Arlington. When I arrived at the hotel at 8 pm I was told they were not going to honor my guaranteed reservation because they were overbooked. I booked my night at this hotel a month in advance guaranteed with a credit card. I asked if there was anyone else that could be walked - I stay at this hotel often and was very surprised they would choose to walk a loyal HHonors Diamond guest. They said I was the last person to check in that night, which I find very hard to believe.

They gave me a letter to take over to the Homewood Suites Arlington and stay there. I was extremely tired from my travels and just wanted to check in and go to bed. I got all of my luggage and loaded it back into the car and went to the Homewood Suites. I had to get all of my luggage back out to check in at the Homewood and was given a crappy room on the first floor right next to the elevators. The room had a stench to it that was unbearable and there were bugs in the kitchen. The bedspread was old and worn and the bathroom was dirty. This was NOT a hotel equivalent to the newer and nicer Hilton Garden Inn. I could not stay at the Homewood because it was dirty and I did not feel safe in a first floor room. I ended up booking a room at the Sheraton Arlington that night and paid for it myself.

I would be cautious about booking a reservation here because they may not have a room for you when you arrive to check in.

  • Stayed April 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank CRAGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katy, United States
2 reviews
4 of 5 bubbles Reviewed April 25, 2013

good stay overall location is very nice with easy access to highways the cleanliness of the hotel was good I did not avail of the other amenities as my stay was just a day the front desk staff were friendly and cooperative

  • Stayed April 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Iqbal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review, May 7, 2013
Iqbal K,
We’re happy to hear from you, and we’re glad you enjoyed your stay with us at the Hilton Garden Inn. It’s great to receive your kind comments about our clean accommodations, convenient location and friendly staff. We enjoyed having you as our guest and hope you will have an opportunity to visit us again soon. Thanks again.

Sincerely,
Barbara Israel, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dallas / Arlington

Property: Hilton Garden Inn Dallas / Arlington
Address: 2190 E. Lamar Boulevard, Arlington, TX 76006
Phone Number:
Location: United States > Texas > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Arlington
#5 Romantic Hotel in Arlington
#5 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Dallas / Arlington 3*
Number of rooms: 132
Official Description (provided by the hotel):
The Hilton Garden Inn Dallas/Arlington, Texas hotel is centrally located between Dallas and Fort Worth only ten miles from the DFW International Airport with convenient access to I-30 and highway 360. It is very close to attractions such as Six Flags, Hurricane Harbor, The Rangers Ballpark in Arlington, and AT&T Stadium (formerly Cowboys Stadium). Spacious guestrooms and suites boast a long list of guest amenities, generous work surfaces, luxurious bedding, and complimentary high-speed internet access. Amenities include: Complimentary WiFi, sparkling outdoor pool and whirlpool, Fitness Center, 24-hour Business Center, 24-hour Pavilion Pantry®, 3,000 square feet of function space, and complimentary Parking. ... more   less 
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Also Known As:
Hilton Garden Inn Dallas/Arlington Hotel Arlington

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