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“Great Stay, Comfortable, Clean”

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Hilton Garden Inn Dallas / Arlington
Ranked #2 of 62 Hotels in Arlington
Certificate of Excellence
Elk Grove Village, Illinois
Level Contributor
4 reviews
4 hotel reviews
“Great Stay, Comfortable, Clean”
Reviewed April 22, 2013

Had a quick stay due to airport chaos but it was a quiet, clean, and comfortable stay. Breakfast service was good and would have come back if the airport chaos continued a second day. Would have like to use the facilities more but didn't permit it. Thank you for a great stay.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Woj_000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review, May 7, 2013
Woj_000,
Thank you for writing a review. We’re happy you enjoyed a quiet, clean and comfortable stay with us at the Hilton Garden Inn Arlington. We’re happy to have had you as our guest and hope you’ll have an opportunity to visit us for a longer stay next time. Thank you again for writing.

Sincerely,
Charlie Olisa, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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521 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
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English first
Lakewood, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 18, 2013

This is my second stay at this hotel and this stay was better than my first. From the parking lot to the bathroom this hotel is well run. My compliments to the manager and his staff. As a businessman, I respect the difficulty of maintaining an expansive facility and trying to earn a decent ROI. As a business traveler, I won't accept "oops." The breakfast staff was particularly attentive. This hotel has delivered. Keep up the great effort.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review, April 26, 2013
Eric D,
Thank you for taking the time to write a review on your experience with us at Hilton Garden Inn. We appreciate you choosing to stay with us while traveling on business. I’m pleased to hear you have enjoyed both of your visits and that we exceeded your expectations on your second stay. We have a great team here that is dedicated to providing each guest with a satisfying experience. Thank you again for your kind comments and review. We hope you’ll visit us again soon.

Sincerely,
Charlie Olisa, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolfe City, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 10, 2013

This hotel was in a central location, right across the higway from 6-flags and only minutes from the UTA campus. Check in was a breeze with the friendly staff. Room was very clean. Beds and linens were clean and comfy. Over all a great place to stay. The only negative comments I have are concerning the rate of the rooms. Though it was a great place to stay and I would definitely stay there again, the rate was a bit high.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angelaw248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review, April 26, 2013
angelaw248,
It’s great to hear from you! Thank you for your review on your stay with us at the Hilton Garden Inn. We’re glad you enjoyed your stay and found our hotel centrally located for your travel needs. It’s great to hear your room was clean and comfortable and you felt well taken care of by our friendly staff. We enjoyed having you as our guest and hope you’ll visit us again soon. Thanks again.

Sincerely,
Charlie Olisa, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topeka, KS
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 2, 2013

We stayed at the Hilton Garden Inn, Arlington, TX for two nights the end of March. It is a beautiful, clean, well kept facility and the staff was the friendliest of any hotel where we have stayed. I would especially commend Brooks at the front desk for his willingness to print directions for us to get around the area, and Petty in the breakfast room for her friendly demeanor and beautiful, smiling face. If we ever have the occasion to be in the Arlington area for a football game, a basketball game or a trip to Six Flags over Texas, we will definitely stay there again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jayhawkfan77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review, April 17, 2013
jayhawkfan77,
Thank you for your review. We’re happy you chose to stay with us at Hilton Garden Inn. I appreciate your wonderful comments about our friendly staff and their excellence in service. I’ll make sure Brooks and Petty receive special commendations for their outstanding service. We enjoyed having you as our guest and hope you’ll visit us again soon! Thank you again.

Sincerely,
Charlie Olisa, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lumberton, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 25, 2013

The first room I was given, the TV only had four channels. I had to go back down to front desk to get another room in which the TV still didn't work properly. I left my earings in the bathroom and called several times to have them retrieved. I was put on hold forever and then told housekeeping had already left. I left housekeeping several messages and to this day, three weeks later still havent gotten a call back. There was a waiter at breakfast that was very pushy and unpleasant for 7am.

Room Tip: Inspect your room before you unpack
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andrea r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review, May 8, 2013
andrea r,
Thank you for your review. We sincerely apologize that we were unable to provide you with the exceptional service you've come to expect from us. Your feedback provides many areas that we can work on in order to improve our guest experience. Please feel free to contact me directly at 817-807-4212. I am happy to help any way possible. We value you as our guest and hope you will return to see our improvements. Thank you again.

Sincerely,
Charlie Olisa, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan Beach, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 24, 2013

I stayed here for a couple of days for a business event. I figured it was a brand-new hotel. Everything was clean--even the air in the elevator smelled of a pleasant soap scent. After talking to the sales manager of the hotel, found out it was 4+ years old.

I travel a lot on business and don't usually notice things like this, but this was a nice break from the usual.

This is a great example of what a business (or any other purpose) hotel should be like!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveM777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee B, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review, April 3, 2013
SteveM777,
Thank you for taking the time to share your experience at Hilton Garden Inn. We’re happy you chose to stay with us while attending your business event. I’m pleased to hear that our hotel’s cleanliness exceeded your expectations and appreciate you letting other viewers know of our great hotel. We hope you’ll visit us again soon. Thank you again for writing.

Sincerely,
Charlie Olisa, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coquitlam
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 22, 2013

This is a relatively new hotel and as such it is still very clean and bright. It was apleasure to stay here. The staff were warm and friendly, and very helpful. The pool is kind of small, and the fitness room is small, but well stocked with gear. I did not get a chance to try the hotel restaturant. It is very close to the 6-Flags parks.
My only complaint is it is overpriced. I bid on Priceline and got a very reasonable rate, but the published rates are a little outrageous.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrMarcR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee B, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review, April 3, 2013
MrMarcR,
Thank you for taking a moment and writing a review about your recent stay with us at Hilton Garden Inn Arlington. We appreciate you letting future travelers know of our great hotel and staff. We hope you'll visit us again soon. Thank you again.

Sincerely,
Charlie Olisa, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dallas / Arlington

Property: Hilton Garden Inn Dallas / Arlington
Address: 2190 E Lamar Blvd, Arlington, TX 76006-7408
Phone Number:
Location: United States > Texas > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Arlington
#5 Romantic Hotel in Arlington
#5 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Dallas / Arlington 3*
Number of rooms: 132
Official Description (provided by the hotel):
The Hilton Garden Inn Dallas/Arlington, Texas hotel is centrally located between Dallas and Fort Worth only ten miles from the DFW International Airport with convenient access to I-30 and highway 360. It is very close to attractions such as Six Flags, Hurricane Harbor, The Rangers Ballpark in Arlington, and AT&T Stadium (formerly Cowboys Stadium). Spacious guestrooms and suites boast a long list of guest amenities, generous work surfaces, luxurious bedding, and complimentary high-speed internet access. Amenities include: Complimentary WiFi, sparkling outdoor pool and whirlpool, Fitness Center, 24-hour Business Center, 24-hour Pavilion Pantry®, 3,000 square feet of function space, and complimentary Parking. ... more   less 
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Also Known As:
Hilton Garden Inn Dallas/Arlington Hotel Arlington

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