I have always heard of this happeing, and never believed it until it happened to us.
In January 2009, as soon as we heard that the first OU game would be played at the new Cowboys Stadium, we booked a room for myself, my husband and our granddaughter, for a stay in September, to go to the game. Booked the room for $114.
My daughter decided she also wanted to go to the game, but when she looked at booking her own room at this hotel back in August, the prices had sky rocketed, so she changed her mind. They were upping the prices for the game, which is understandable... Supply and demand, right? However..........
We showed up to the hotel today to check in, and were told that our reservations had been cancelled, because our card was declined. When we questioned this, they said they ran the card for $1 and it came back as declined. They then told us that the last four numbers of the card were incorrect and that this same thing had happened to numerous other people today.
They were then "gracious" enough to tell us we could have the room for the booked price tonight, but that it would go up to $299 tomorrow. They said they'd tried to call us all morning, however, we were home all morning, and didn't leave to drive down there until 1:00 p.m., and upon inspection, we had no messages, and no missed calls on the caller ID.
The woman at the front desk was very condesending the entire time, and I kid you not laughing and smirking! That REALLY didn't sit well with me or my husband at all! I admit I did throw a bit of a fit, as I'm sure anyone would have, and we were told that the hotel reserved the right to refuse service and we were asked to leave.
(Also, I called the reservations number for Holiday Inn and found that if I booked through them, the price tomorrow was $225, NOT the $299 the front desk told us.)
I got online and looked up my email confirmation that we received from the hotel on 8/29, of course there was no credit card info on it. I then took the confirmation number and logged into the Holiday Inn Express website and what I saw answered all my questions. It showed the reservation had been cancelled in May! We hadn't cancelled it!
After I saw this, I called the 1-800 number and told them what had happened, what I suspected about the hotel doing this on purpose to raise the rates, and then hit them with the fact that my confirmation number took me to a reservation cancelled in May. The lady on the phone even agreed that it sounded fishy! She transferred me to Customer Relations, and the lady I spoke with there also agreed and couldn't believe what I was telling her. She then put me on hold for a long time, and when she came back, she sounded like a different person. She told me the hotel was well within their rights to cancel the reservation, if at 6:00 p.m., they ran the card and it came back declined and there was nothing she could do for me. I then told her that this was well before 6:00 p.m., they said they'd tried to call all morning right? And we were trying to check in well before 6:00 p.m. She was at a loss for words, and sputtered out that she didn't know when this specific hotels time was to run the card, but that they were still within their rights to do so.
She offered to help me find another hotel, like we'd jump at the chance to stay at any other Holiday Inn now?!
So, now, even though we've had reservations for 9 months, we're forced to stay at a motel, I normally wouldn't even like to walk into, let alone sleep in, and my granddaughter is sleeping on a rollaway cot for two nights instead of in a bed. Way to go Holiday Inn!
They cancel the reservations, send you confirmation emails days before so you think you're ok, then when you get there they assume you'll be stuck and have to pay their prices, or spend the rest of the night looking for something else. I'm sure a few people would fall for paying three times as much as what they booked to avoid that.
They do this to too many people coming to games at the new stadium, and I don't see them lasting long. We sure as heck won't be staying at ANY Holiday Inn hotel again in the future, that's for sure!
There are a lot of Cowboys fans in Oklahoma who drive down for games. We'll be telling each and every one of them we know, as well as the other families we know who visit Six Flags often, to avoid this place like the plague! Word of mouth can be a mighty powerful thing!
- Official Description (provided by the hotel):
- Holiday Inn Express offers the best price and location of any hotel in Arlington TX. Contact us today to stay at our affordable hotel, located near Six Flags, Rangers Ballpark and Cowboys Stadium! ... more less
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- Also Known As:
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- Holiday Inn Express & Suites Arlington, Tx Hotel Arlington
- Holiday Inn Arlington
- Arlington Holiday Inn