I had been traveling all day and could only dream of a bath and a good bed. My GPS kept telling me it was just off the major hwy, when it was really down more than a winding block. When I arrived the one desk clerk was being overwhelmed with one man and all his needs. I stood, moved around, sat in a chair, up again, didn't want to butt in. The lady clerk never gave me a nod, made eye contact or said, be with you in a moment. Then a young man employee went behind the desk and seemed to know his business and I ask him if he could check me in. He said yes. Why didn't he ask me if he could help me? He found my reservation and it was not as requested. (I have 30" of incisions across my body, can't lift luggage upstairs.) He had to find me another room and did!. Good bed, clean room it was all good. They didn't tell me how to log on to their internet, but I found the code the next morning when turning in my key card. Too late. Some employees just don't have the gift of service. Holiday Inn should tweek that training. Also the next morning, desk folks directed me to the Convention Center. The roads to the center turned out to be blocked from 3 sides and I had to wonder around the area and got to my destination 30 min late. It was due to a Texas Rangers Baseball game at the adjacent stadium! Maybe, just maybe the folks at the desk could have warned me about game days and how to get around their area. If you just want a clean room, good bed, and full on hot breakfast, this is a good place.
- Official Description (provided by the hotel):
- Holiday Inn Express offers the best price and location of any hotel in Arlington TX. Contact us today to stay at our affordable hotel, located near Six Flags, Rangers Ballpark and Cowboys Stadium! ... more less
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- Also Known As:
- Holiday Inn Express & Suites Arlington, Tx Hotel Arlington
- Holiday Inn Express And Suites Arlington, Tx
- Holiday Inn Arlington
- Arlington Holiday Inn