Our 17 year old son wanted to watch some Texas Rangers games as his birthday present and this hotel was close to the ballpark. Based on the other reviews, we decided to give it a shot. We stayed four nights here at the end of July. Good decision! We requested a King Deluxe (the deluxe room includes a sofa bed) and that's exactly what we received. The front desk staff was amazing! I was worried because we were using credit card reward points to pay for the room and figured that would cause some problems, but they handled it like champs. Both check in and check out was a breeze. The housekeeping staff also earned brownie points with us. Since we were attending evening games, we always slept in the next morning and didn't leave our room until 12:00-1:00. There was not a single day that housekeeping ignored the sign and woke us up asking to clean our room. Plus, there was not a single day that our room was not clean when we returned at night. We never mentioned we were leaving and the room was ready to be cleaned. It just was done! This is one of the few times that has ever happened. Even more impressive was that the sofa bed had been prepared before our arrival. I couldn't believe we didn't have to make it ourselves! It seems obvious to me that if I'm requesting a room with a sofa bed that I intend to have someone sleeping in that bad. However, most hotels don't take this into consideration. At a minimum we usually have to find the linens to make the bed and more often we have to go to the front desk to get linens to make the bed. So nice to have this done ahead of time! The last thing I want to mention is the shuttle provided by the hotel and the access to the Arlington Trolley. The shuttle does not offer transportation to the games, but provides you passes to the trolley. The driver of the shuttle was outside helping the people from the hotel find the right place to catch the trolley. The trolley was late and when one finally did arrive, the trolley driver rudely stated he was not going to the baseball game. As we continued to wait for the trolley and became more concerned that we were going to miss the start of the game, the shuttle driver spoke directly with the Arlington Trolley representative to find out when we could expect the trolley that would take us to the game. He was repeatedly told it would be there shortly. He kindly apologized to us for the delay and then left. We waited another 5 minutes for the trolley before deciding we would drive our own car to prevent being late. As we started to walk off, the shuttle driver reappeared and said that he had talked to the manager on duty. He was given permission to use the hotel shuttle to drive the hotel guests waiting for the trolley to the game. People staying at the Hilton and Hawthorne Suites who were waiting with us were so jealous. It was awesome that he was so concerned about the guests at his hotel that he took the initiative to find a way to get us there on time! I can't tell you about the pool or the breakfast buffet, but I can tell you that with this type of service, we definitely be back!
- Official Description (provided by the hotel):
- Built for business, yet perfect for getaways, Wingate by Wyndham Arlington is a modern Arlington, Texas hotel that delivers a refreshing mix of friendly services and distinctive accommodations. Guests of our well-appointed Arlington hotel will appreciate an ideal location in the heart of the Dallas-Fort Worth metropolitan area, just minutes from top attractions and activities in Arlington's fun-filled Entertainment District. ... more less
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- Also Known As:
- Wingate By Wyndham Arlington Hotel Arlington
- Wyndham Arlington
- Arlington Wyndham
- Wingate Arlington