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“Nice Place, but some improvements needed”

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Residence Inn Arlington
Ranked #26 of 62 Hotels in Arlington
Reviewed March 17, 2014

We found the hotel to be pretty nice, but some what noisy from upstairs and from the sport court. As many other's have suggested the breakfast is excellent. I stayed at a Residence Inn in Portland, and the breakfast was awful. This place had a nice offering in the morning and the coffee was pretty good (self proclaimed coffee snob).

I did find the housekeeping a little like we needed to work our schedule around them. We wanted some additional time one morning while getting ready and place a do not disturb sign. The housekeeper came by and I was give us an hour or so. We needed about 1 hour and there was a note on the door saying that they were not going to make up the room and this was at 10:00 am. One morning, we went to breakfast and by the time we returned, the room had been made up. We showered for the day, but had an event later that night and I had to call and ask for fresh towels. The staff didn't bother to leave any additional towels when they made the room up at 9:00 in the morning. A little agressive by the hotel housekeeping staff, in my opinion.

Upon returning to the area, I ask myself would I stay at this place; I honselty don't konw. I would probably look around and see what suited me.

  • Stayed: March 2014, traveled with family
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Thank 678,855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, General Manager at Residence Inn Arlington, responded to this reviewResponded March 20, 2014

Dear Valued Guest,

Thank you so much for your feedback. I glad to hear that you enjoyed the breakfast and coffee. We will work on improving our customer service and discuss with housekeeping regarding services. I’m sorry to hear about the noise you experience during your stay. I will look into maybe getting some earplugs to reduce the noise.

Thanks again for all your comments and we are really like for you to try us in the future and would really looking forward to being able to accommodate your next trip to Arlington.

Michael Manners
General Manager

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76 - 82 of 177 reviews

Reviewed March 13, 2014

My family and I really enjoyed our stay here. The staff which includes Kris, Sasha, Bethany and Palmer were very helpful, kind and welcoming! The room was very clean and comfortable. The room decor was nice and modern which was really refreshing. The housekeeping ladies were really nice and attentive as well. The hotel atmosphere was laid back, comfortable and welcoming. The breakfast was also an added plus. My son really enjoyed making waffles every morning! I enjoyed the fresh fruit, yogurt sausages and potatoes. The staff assisted me with all of my needs while always having a smile on their faces. You can tell the staff really enjoy their jobs. There is room for improvement with the sofa beds. They are a bit uncomfortable, but all in all I will continue to stay here! Great people and great place to stay! Thank you guys for everything!

  • Stayed: March 2014, traveled with family
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Thank Erica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, General Manager at Residence Inn Arlington, responded to this reviewResponded March 17, 2014

Dear Value Guest,

Thank you so much for all the kind words. I’m so happy to hear that the staff was great and you really enjoyed your stay at the Residence Inn by Marriott in Arlington, TX. I will pass this information on to Kris, Sasha, Bethaney and Palmer and make sure that we recognize them all during our daily huddle meeting. I will also let the housekeeping team know too.

I’m glad you and your family found the hotel very comfortable and relaxing and you enjoyed the hot breakfast buffet. Residence Inn by Marriott always try to make sure that guest feels at home.

Thanks again for all your comments and we are looking forward to being able to accommodate your next trip to Arlington.

Michael Manners
General Manger

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Reviewed March 2, 2014

Received by staff expert Ms. Kris who is friendly, courteous and professional in every way. Very accommodating for my specific requirements. The room was very clean, well stocked and professionally prepared. Looking forward to staying there whenever my journeys take me to DFW. I recommend this to all who travels to this area.

Room Tip: Choose a corner suite on the top floor. Spacious and quiet.
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  • Stayed: February 2014, traveled on business
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Thank john s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, General Manager at Residence Inn Arlington, responded to this reviewResponded March 16, 2014

Dear Value Guest,

Thank you so much for all the kind words. I’m so happy to hear that the staff was great and you really enjoyed your stay at the Residence Inn by Marriott in Arlington, TX. I will pass this information on to Kris and make sure that we recognize her at our daily meeting.

Again, I want to thank you for taking the time to fill out a comments and letting me know how well the team did. We will be looking forward to your return in the future at the Marriott Residence Inn Arlington, TX.

Michael Manners

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Reviewed February 4, 2014

Very clean. The staff was friendly and helpful. They even printed out directions to help us get to a few of our destinations. Fabulous breakfast (for FREE!) and an evening social hour make it great on a budget!

  • Stayed: January 2014, traveled with family
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Thank Karen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, General Manager at Residence Inn Arlington, responded to this reviewResponded February 5, 2014

Dear Valued Guest,

Thank you for your feedback. We are so happy you enjoyed your stay with us. Our guest definitively enjoy our hot buffet breakfast and social hour. The best part is that is delicious and free. Our staff has been with us for years and they maintain the hotel always smelling fresh and clean so our guest will feel comfortable staying here. I am very glad our front desk staff helped you with directions to your destinations. Hopefully we see you again and thank you for choosing The Residence Inn Arlington as your home away from home.

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Reviewed January 29, 2014

On entry I was met with a smiling face of Ms.Kris who attended to me and all the while engaging me in conversation; making me feel at home since it was my first time in Dallas. After assigning my room she called to make sure I like what she gave me. Overall, the unit was immaculate and the service of all the staff memebers was wonderful. Staff memeber were ready to help going the extra mile to make sure your stay was fulfilling. I will always recommed this Marriot to anyone I know going to Dallas area. Thank you all for job well done.

Room Tip: I like room(s) on the third floor to see other happenings down below through the window lol.
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  • Stayed: January 2014, traveled on business
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Thank JBFash14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, General Manager at Residence Inn Arlington, responded to this reviewResponded February 4, 2014

Dear Valued Guest,

Thank you so much for your feedback. It was nice to hear that we meet your expectation. I am thankfull Ms. Kris made you feel at home and followed up with your needs. We appreciate you recommending our hotel to other guest. We hope to see you again soon. Once again thank you for choosing Residence Inn Arlington.

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Reviewed November 24, 2013

I stayed almost 1 month in this hotel on business and I would stay here again.Everything was very fulfilling of my needs for this business trip. The room was very clean when I came in. the room was very nicely made up each day. I would definitely stay here everytime when i come back to this area.

Overall i was happy to stay in this hotel.

  • Stayed: November 2013, traveled on business
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Thank maddiboyina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, General Manager at Residence Inn Arlington, responded to this reviewResponded November 25, 2013

Dear Valued Guest,

Thank you so much for your feedback. It was nice to hear that Marriott Residence Inn Arlington meet your expectation. It was nice to hear your room was clean and very nicely made. I will make sure to share this information with my team.

Thanks again for all your comments and we are looking forward to being able to accommodate your next trip to Arlington.

Michael Manners
General Manager

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Reviewed November 24, 2013

Excellent unit, straight forward and likable unit. What more can i say, nice location for my business purpose. Excellent unit, straight forward and likable unit. What more can i say, nice location for my business purpose. Excellent unit, straight forward and likable unit. What more can i say, nice location for my business purpose.

  • Stayed: November 2013, traveled on business
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Thank c j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, General Manager at Residence Inn Arlington, responded to this reviewResponded November 25, 2013

Dear Valued Guest,

Thank you so much for your feedback. It was nice to hear that Marriott Residence Inn Arlington meet your expectation. We are looking forward to being able to accommodate your next trip to Arlington.

Michael Manners
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Arlington

Address: 1050 Brookhollow Plaza Dr, Arlington, TX 76006-7501
Phone Number:
Location: United States > Texas > Arlington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Arlington
#17 Business Hotel in Arlington
Price Range: $138 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Arlington 3*
Number of rooms: 114
Official Description (provided by the hotel):
Residence Inn by Marriott Arlington has perfected the all suite hotel experience. Located in the heart of the North Texas Metroplex with easy access to many area attractions including Cowboys Stadium, Six Flags Over Texas, Six Flags Hurricane Harbor, Rangers Ballpark, Fort Worth Zoo and Lone Star Park. The hotel is a 15-minute drive from the DFW airport and close to the University of Texas at Arlington. Residence Inn Arlington offers spacious suites with separate living and sleeping areas plus fully equipped kitchens. Start every day with our complimentary, hot full breakfast in the Gatehouse. Then, enjoy shopping at Lincoln Square Shopping Mall or Traders Village Marketplace and visit nearby Fort Worth Stockyards, Cowtown Coliseum, Texas Motor Speedway and events at American Airlines Center. After a busy day, relax in our pool and spa and retire on Marriott's luxury bedding. Make Residence Inn by Marriott Arlington your home away from home while visiting in Arlington. ... more   less 
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Also Known As:
Residence Inn Arlington Hotel Arlington
Arlington Residence Inn

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