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“Excellent Oasis”

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Best Western Anthony/West El Paso
Ranked #1 of 2 Hotels in Anthony
Certificate of Excellence
Utah
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent Oasis”
Reviewed June 3, 2013

The motel was super clean, the staff were helpful and always available, breakfast was pretty good, loved the jug of water with strawberries or cucumbers in it available in the lobby at all times. Also, nice to have a computer to use in the lobby since all we had were our IPhones. Beds were comfortable, as well as the pillows and room was very clean each day with nice ammenities. We did not use the fridge or microwave, but it was nice to have it just in case. Definitely would recommend staying here and will do so again if we are in the area. Excellent for folk staying in who are visiting La Tuna, which is very close by.

Room Tip: Although we faced the road on the first floor it was pretty quiet. Only complaint was the arrival o...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank utahtransplant08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoasis9401, General Manager at Best Western Anthony/West El Paso, responded to this review, June 25, 2013
Dear utahtransplant08:

Thank you so much for your great review. We are now trying mango and pineapple in our water jug. We look forward to seeing you back before summer ends, so you can try our new water combinations.
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134 reviews from our community

Traveler rating
    75
    38
    11
    7
    3
See reviews for
52
22
12
38
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • German first
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English first
Escondido
1 review
Reviewed April 16, 2013

We've stayed here in the past and will be back in the near future!!
We liked everything about this location.
We wish you accepted pets so we could bring our cat with us.
Good room and good breakfast.
Thanks.


  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Charles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwoasis9401, General Manager at Best Western Anthony/West El Paso, responded to this review, June 25, 2013
Dear Charles H,

I would like to thank you for taking the time to write a review about our property. If in the future, you would like to bring your cat with you, give me a call and I will personally make special accommodations for you so that your cat can make your next trip. My Name is Gloria Maldonado, General Manager and you can reach me at (915) 886-3333. Thank you have a great day.
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Saint Georges, Canada
Level 6 Contributor
189 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 7, 2013

On our arrival, we were well greeted by the attendant. We were unable to open our room door with the magnetic card. Went back to the front desk and the attendant came to open our door and we tought we were amateurs for not being able to open that door.. On our way in, we noticed a large dark stain on the rug, right in front of the bathroom entrance was it ink, blood, oil....god knows? We beleive that the vacuum cleaner had not been passed prior to our arrival as we found, by lifting the bed cover, a man's stockings and some other wrapping papers for food......Best Wester is my favourite chain but this one will not see us any more......

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
Thank 846Bruno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managment9401, Manager at Best Western Anthony/West El Paso, responded to this review, April 10, 2013
Dear Valued Guest,

Our company values all of our customers and any feedback that is provided, it is with great concern that I address the incident you experienced with our hotel room. After hearing of these issues, I would like to make an apology on behalf of myself and my staff, for not meeting your expectations. We are taking all the necessary steps to make sure that this type of problem does not happen again.

Your time and review is greatly appreciated, as this only helps our company learn and strive for superior customer cleanliness. Thank you.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 17, 2013 via mobile

This hotel is by far one of the most clean hotels I've ever stayed in. Sheets and pillows were super white and very comfortable too. The bathtub was spotless and not to mention super clean toilet. First thing I noticed was the nice and clean lobby and it's shiny floor. Staff is very friendly at check in and at check out. I def recommend this hotel to everyone specially families with kids!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Esthetician
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managment9401, Manager at Best Western Anthony/West El Paso, responded to this review, April 10, 2013
Thank you for taking the time to write this review of our property, your comments are greatly appreciated.
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Edmonton, Canada
Level 4 Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 24, 2013

Got in late, had a shower and went to bed. Enjoyed the breakfast with the waffle or pancake maker (can't remember which) that made them shaped like Texas.
Room was clean, Mattress and pillows were comfortable, and the staff were professional and friendly. Grill over the air con unit was loose and rattled, I tried to fix it but couldn't. It's also beside a main highway/street, so there is some noise, but that's unavoidable for the location.

  • Stayed October 2012, traveled solo
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Helpful?
Thank cdnmint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managment9401, Manager at Best Western Anthony/West El Paso, responded to this review, February 12, 2013
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
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Scottsdale, Arizona
Level 6 Contributor
111 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 29, 2012

Pretty nice stay; solid accommodations -- good service. Breakfast is very nice, with the exception of the instant scrabled eggs -nasty! Definitely should remove those eggs - . . . . . . . .Staff were professional and courteous and took care of things, whenever something needed to be checked. Nice value for the stay, and very accommodating. . . .

Room Tip: Very nice staff and accommodating, if you make it clear about expectations. After reading some of t...
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  • Stayed October 2012, traveled on business
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    • Service
Helpful?
1 Thank sue8308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managment9401, Manager at Best Western Anthony/West El Paso, responded to this review, October 30, 2012
I just wanted you to know that we are truly honored to be your chosen hotel in the Anthony, TX area.

Your business is much appreciated, and we will do our very best to continue to meet your needs.

Your continued patronage and suggestions are a vital part of our growth. And for that, we are most grateful.

Thanks again! We look forward to serving you for many years to come.

Best regards,
Managment
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Winnipeg, Manitoba
1 review
Reviewed March 5, 2012

Bed was as hard as the floor. The AC unit didn't work. The water barely ran and had to be completely hot to be comfortable. The hot breakfast had powdered eggs that tasted like sand. It was over-priced for what we got and the staff didn't care that we weren't happy.

  • Stayed February 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank icepilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mixmexfam, General Manager at Best Western Anthony/West El Paso, responded to this review, March 7, 2012
Thank you for writing a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can be of assistance in the future, please don't hesitate to contact me at 915-886-3333


Sincerely,

44594 Property
General Manager
BEST WESTERN Oasis of the Sun
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Additional Information about Best Western Anthony/West El Paso

Property: Best Western Anthony/West El Paso
Address: 9401 S Desert Boulevard, Anthony, TX 79821 (Formerly BEST WESTERN Oasis of the Sun)
Phone Number:
Location: United States > Texas > Anthony
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Anthony
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Anthony/West El Paso 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
BEST WESTERN Anthony / West El Paso provides travelers through the New Mexico-Texas border with all the comforts of home while on the road. Conveniently located only 19 miles from Las Cruces, New Mexico and 23 miles from El Paso, Texas, this hotel provides easy access to nearby recreation areas and points of interest. Every morning, guests to this New Mexico-Texas border hotel are greeted with a complimentary full breakfast and free copy of the USA Today. After a busy day, guests can enjoy a workout at the on-site fitness center or take a swim in the pool and relax in the hot tub. ... more   less 
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Also Known As:
Best Western Anthony
Anthony Best Western

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