As others have already noted, we had high hopes for this "older" property. And, yes, the staff was pleasant and courteous. The hotel facilities, however, were very substandard. Our toilet ran all night, the TV was old and had very poor reception, light fixtures were dim, ice machines were out of order, and one elevator was out of order. Only one wash cloth had been placed with the bath linens, and after calling the front desk for more, it took over an hour for them to be brought to us. We learned later from a hotel staff person that the owner ("Dan" Patel) had instructed the housekeeping staff to place only one wash cloth in each room. On the third day of our stay, we returned from a full day of activity (having left the hotel at 8:00 a.m., and returning at 4:00 p.m.) to find that our roooms had not been cleaned / made up. Again, we learned from a hotel staff member that servicing the "stayover" guests' rooms last is a standard operating procedure at the Ambassador. In response to my complaint, we received a $15 coupon to be redeemed at the adjacent TGI Fridays (to be shared by four guests). No doubt, this is a property destined for demise.
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- Also Known As:
- Amarillo Ambassador Hotel
- Ambassador Amarillo