Customer service and hospitality is the hallmark of this place. It's easy for a place to be very good when all things go well but the hallmark of any organization is how they respond when things don't go well. Was assigned a room where the a/c didn't work properly (July in Texas) and asked a cleaning person to look at it. She couldn't get it to work and she called maintainence--they responded immediately. Maintainence couldn't fix the problem right away and they moved us to another room--immediately. No waiting, no fuss. Apologies from everyone involved.
The hotel is multi-story with an interior space similar in style to a Embassy Suites or a Gaylord property (although a much smaller scale). The rooms are comfortable and pleasant with more than adequate drawer space and the staff couldn't be more pleasant, helpful and friendly.
The breakfast provided is expansive. The food is fresh, the area kept very clean; attendants clearing tables immediately. We had several of the attendants come by to ask if all was ok and if there was anything that we needed--definitely not your typical experience at a complimentary breakfast.
As I noted, one can tell cutomer service is their primary objective and they do it very well.
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- Also Known As:
- Amarillo Ambassador Hotel
- Ambassador Amarillo