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“bad service, bad hotel”

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Luxury Inn and Suites
Ranked #60 of 73 Hotels in Amarillo
live in 29 palms ca
1 review
“bad service, bad hotel”
1 of 5 bubbles Reviewed July 26, 2005

the rooms are gross and when we turned on the spa brown and green water came out of the jets.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 reviews from our community

Traveler rating
    1
    2
    2
    4
    38
See reviews for
14
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Rating summary
  • Location
    2.5 of 5 bubbles
  • Sleep Quality
    1.5 of 5 bubbles
  • Rooms
    1.5 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    1.5 of 5 bubbles
  • Cleanliness
    1.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
oklahoma
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed April 19, 2005

We reserved two rooms at the Econo Lodge in Amarillo, TX. We were traveling with an elderly couple and had specifically asked for a handicap or senior room with a king bed and had paid a higher rate for such room. When we arrived at 3:00 pm that day, the receptionist told me that we arrived late and would not get a senior room with a king bed. We were given one with two double beds instead. This was extremely frustrating and only made worse by the receptionist again telling us that we arrived late and that we should have specified a senior room. I did not realize 3:00 pm was arriving late and calmly tried to explain to her (and showed her my confirmation e-mail) that I had reserved and paid for a senior room with a king bed. Needless to say, the service was extremely lacking and she didn't care at all. My husband and I decided to go ahead and take the room since we were already there and didn't want to drive around Amarillo looking for another place to stay. Once we got into the room, we noticed several problems including peeling wallpaper, nasty carpet, burnt out lightbulbs everywhere, dirty bathroom and a mildew/mold smell. We promptly returned to the front desk and asked for a refund. I definitely would stay away from this place. As we were leaving, my husband heard another guest ask the front desk if the vehicles were safe in the parking lot. The receptionist advised him that vehicles get broken into nearly every night. We ended up traveling down the road a bit to the Ashmore Inn & Suites and it was wonderful. Please read the review of that hotel if you are considering a night's stay in Amarillo and would like to stay on I-40.

  • Stayed April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank taraandpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Luxury Inn and Suites

Property: Luxury Inn and Suites
Address: 2915 E Interstate 40, Amarillo, TX 79104-3503 (Formerly Econo Lodge)
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Airport Transportation
Hotel Style:
Ranked #60 of 73 Hotels in Amarillo
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Luxury Inn and Suites 1.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Luxury Hotel Amarillo
Econo Lodge Amarillo

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