We enjoyed our stay. There was very little traffic nearby. The location of the hotel couldn't have been better. We were close to a lot of popular restaurants and attractions, but not among busy traffic.More
- Free Wifi
- Free Parking
We enjoyed our stay. There was very little traffic nearby. The location of the hotel couldn't have been better. We were close to a lot of popular restaurants and attractions, but not among busy traffic.MoreShow less
Thank you for taking time to write this review. We are so glad you enjoyed your stay with us and look forward to seeing you again soon. Take good care.
It's not a great hotel, period. But, considering we've recently had worse experience at hotels, I'll give them a 3 out of 5. Our major concern was that they put us on a smoking room, twice (we don't smoke). We were initially put on a smoking room that was stinky as hell. We requested to be moved to another room. They placed us on another smoking room, but at least this second room wasn't as stinky as the previous one. Positives: they have a small functional gym, heated swimming pool, free parking, and a complimentary good breakfast (for a motel).
First, we do apologize for the "smokey" room. We are a fully non-smoking hotel but sometimes, sadly, guests will smoke in them anyway. We have notified housekeeping and will get those rooms taken care of immediately. Again, we do apologize and hope you will give us another chance to provide you with superior service and accommodations.
Stopped in Amarillo on a Thursday night in mid-March. Usually stay at the quaint but inexpensive BW Santa Fe on the east end of town, but for some reason all the standard rate rooms were $124 a night instead of the usual $70-75. I even called BW reservations, they said no reason why. So off to the other BW on the west end of town. I stayed there last about 7 years ago and didn't like it then, no improvement now. At least the rate was $80 plus tax, better then $124 plus tax.
Let's see, froze in the bed due to paper thin blanket and no comforter, furnace fan reminded me of a 757 at take off, entire room dated from maybe 1990's, stained sheet, shower/tub water mixer was nearly impossible to figure out for where hot was, toilet ran and refilled every 10 minutes... Breakfast was wonderful if you like all white flour pastries and breads. Paper bowls for deal held maybe 2 ounces of cereal, plastic spoons could have been cheaper, maybe, in Bangladesh.
Night staff guy was real nice and efficient. Only bright spot of the stay.
Lest you think I don't know BW quality, I am a diamond member so have stayed in quite a few. Now I will remember to avoid Amarillo and stay elsewhere, if wanting BW.
Value a 3/10, price a 4/10, comfort a 1/10, food a 2/10. Try somewhere else, not the nearby BW Santa Fe either...
First we would like to apologize for the service you received. I assure you that the maintenance issues have been addressed and corrected. Customer service is very import to us and we try to resolve every issue to the best of our ability.
The hotel itself was ok, but the front desk service was very poor! The sheets were old and gray. The "breakfast" was nothing notable, just enough to get you going. Could have stayed in a Motel 6 for less money...
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am not sure what the specific issues were with the staff, but please know that we do not tolerate poor service in any area of the hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We do hope you will give us another chance in the future and allow us to provide you with excellent service.
Best Western Medical Center Inn, Amarillo, TX. has always made my trips for business and medical appointments more of a joy rather than a lot of stress. Even if it was walking me to my room because I couldn't get the key to work. Now they have great new locks! Their staff is the greatest. They go above and beyond to make your stay a pleasant one. Be sure to stop in if you're in the area.
First we would like to thank you for staying with us. We are happy that you are happy. We are truely sorry that this last stay was under those circumstances. We look forward to seeing you and serving you again under better circumstances.
Over all its a good value and close to major hospitals in Amarillo and to shopping and major food services.... I would recommend it to anyone looking for a place to stay that's clean and not going to break the Bank....
We're glad your stay with us was exceptional. We look forward to seeing you on your next visit.