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“Disappointed in Best Western”

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Quality Inn West Medical Center
Ranked #47 of 72 Hotels in Amarillo
Boerne, Texas
Level 5 Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Disappointed in Best Western”
Reviewed September 25, 2013

We came in at 10 pm from Dodge City Kansas. I booked 2 rooms, one for me and the wife and the other for my wife's friend. Jared was the front counter person who greeted us. He was very nice and did a great job with the problems he soon encountered when we came back after being in our rooms not more than 30 minutes. In my room, the toilet was stopped up. We just finish unpacking so I went downstairs to the front counter to see if Jared could find a plunger. He couldn't find one after looking a few minutes and gave us another room. While going downstairs, I ran into our friend who was coming back upstairs. She told me that she found hair in the bed and got another room. Well we packed up and moved to our new room and pulled the covers back on the bed to see if it was dirty. It wasn't. Our friend's room was OK with her. Our bed was old and I felt like I was on a ship because the springs were sprung on the bed. We woke up and left early without eating the breakfast. When we checked out the front desk clerk asked us for the room. I gave her all 4 of the rooms and she asked if I had stayed in all of the rooms. I explained what happened. This is a old property. The owners at least need to watch the house keeping staff to make sure they are cleaning the rooms. The owners need to replace the worn out beds and upgrade the air condition because they are very noisy. I stay in Best Western a lot. If the owner would fix the small stuff like what I complained about, this hotel will be a good place to stay. The front and the pool area like very nice.

Room Tip: If you are on a budget and don't mine staying at places like Motel 8, this is a place for you.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, October 4, 2013
Bill L,

First off, we would like to apologize for all the inconveniences that you and your friends experienced during your stay. We do appreciate the feedback and I can assure you we will get the issues fixed. We are always trying to improve and certainly thrive for perfection. We hope you will consider giving us another chance on your next trip to Amarillo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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361 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
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English first
Denver, Colorado
Level 5 Contributor
74 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed September 24, 2013

We had room 130 which was an end unit on the ground floor. Very convenient for taking our dogs out for their constitutions. We travel extensively with our 3 dogs and cat. The hotel charges $20 for pets. We had no problem with the fee (unlike the Drury Inn, which now charges for pets and has a 2 pet maximum for each room). The room was clean and spacious. Bed was pretty comfortable. There was only one restaurant within walking distance, Taco Joes (?) and it was just ok. The breakfast at the hotel was the usual -scrambled eggs and sausage. Just so-so. The only complaint I had about the hotel was that a semi pulled into the parking lot and ran it's compressor or engine until well after midnight. I don't think hotels should allow semis to park in the lots near the rooms.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank durangodawgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, October 4, 2013
Dear durangodawgs,

Thank you for taking the time to write us a review. We love being pet friendly and try to make it as convenient as possible while traveling with them. Sorry about the semi noise, we will certainly look into directing them towards another area. We do look forward to seeing you on your next trip!
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La Verne
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 23, 2013

We have stayed here three times prior to our stay in Sept 2013 and have found this to be a reliable and very adequate hotel. We travel with a dog and like that Best Westerns allow a pet for an additional charge of $20. There are great places to exercise the dog immediately adjacent to the property which is very handy. The breakfast (real scrambled eggs, diced fried potatoes, biscuits and gravy, waffles, fruit etc.) was better than the typical Best Western (scrambled disks, oily hashbrowns, etc). This hotel is also very handy to the hospital across the street.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, September 24, 2013
Michael D,

Thank you for taking the time to review our property thoroughly. Breakfast is highly important and take pride in what we offer. We're glad all your expectations are always met and look forward to seeing you on your next trip!
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Level 4 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 19, 2013 via mobile

This is an older best western that needs some updates. The room was clean, but the staff made it great. Very friendly and helpful, which is hard to come by in this day and age! It's about three minutes off the highway, breakfast was hot a typical for a best western

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Autumnc1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, September 24, 2013
Autumnc1978,

Thank you for such a positive review! We're glad that all your expectations were met and do look forward to seeing you on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
austin, texas, United States
1 review
Reviewed September 19, 2013

We travel with our dog, so are limited to certain hotels. In Amarillo there are no 5 star hotels at all, so the Best Western did pretty well on our drive home to Austin. There were a couple of dog friendly hotels in town but this looked to be one on the new options. We also had the option of a two room suite which we considered a plus.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, September 24, 2013
Dear Gary W,

Thank you for taking the time to review our property. We're glad that we filled all your needs and can accommodate your pet. We look forward to seeing you on your next trip through Amarillo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandbach, United Kingdom
Level 6 Contributor
146 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed September 15, 2013

Situated on the edge of town it is convenient for the interstate and obviously the hospital. The entrance doors are quite heavy to open if you have bags: a contrast to the automatic doors in other places. Staff on the front desk were not particularly friendly and just did the job. The room was Ok, clean and had what it said it would. We had quite a bit of noise from the room above and I don't think they were being particularly noisy, just that there doesn't seem to be enough insulation. I did notice that there was no lift to the second floor. We had no problems with the free wifi but breakfast was unexciting and served up in polystyrene that went straight in the trash. When are they going to think about the environment?

Room Tip: If you have heavy bags or mobility problems with stairs, make sure you are on the ground floor
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greenerfingers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, September 24, 2013
Dear Greenerfingers,

We certainly appreciate the feedback and take everything into account. The environment is one of our top priorities, which is why we have gone to non-stryofoam materials within the whole property. We are always trying to improve and do appreciate the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corinth, United States
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 14, 2013

This hotel had very nice and large rooms and they were clean. The only problem was there is no elevator for the second floor. Not good. Also, the internet did not work for my ipad.I thought it was just me, but it worked fine at our next stop.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Gwen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review, September 24, 2013
Dear Gwen H,

Thank you for taking the time to review our property. Yes it is unfortunate that when the property was built, they did not take an elevator into account. Luckily, the flight of stairs are large and few to get to the second floor with ease. We do look forward to seeing you on your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn West Medical Center

Property: Quality Inn West Medical Center
Address: 1610 S Coulter St, Amarillo, TX 79106-1771 (Formerly Medical Center Inn)
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 72 Hotels in Amarillo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn West Medical Center 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
Come experience the friendliest service in Amarillo! We are conveniently located 1/2 mile North of Interstate 40 and in the Heart of the Harrington Regional Medical District. We offer a full range of amenities from our Indoor pool/hot tub, HOT breakfast, and free Wi-Fi. ... more   less 
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Also Known As:
Best Western Medical Hotel Amarillo
Best Western Amarillo Hotel
Amarillo Best Western

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