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“Smelly, old, badly in need of renovations” 1 of 5 stars
Review of BEST WESTERN Santa Fe

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BEST WESTERN Santa Fe
Ranked #9 of 69 Hotels in Amarillo
Golden, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Smelly, old, badly in need of renovations”
1 of 5 stars Reviewed June 4, 2014

Wait a year or two to stay here. This hotel is old and under renovations. Room was in disrepair, smelled bad, and had sticky carpets. Staff promised points to make up for this but did not give them to us or any compensation. Said it was a non-smoking room but it was not. Overall YUCK.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Randy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristina M, Manager at BEST WESTERN Santa Fe, responded to this review, June 5, 2014
Dear Randy H
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We are undergoing an extensive remodel and it should be done soon. We do apologize if you have not received your extra points and I will personally look into it to make sure they have been given. If I can provide any assistance, please don't hesitate to contact me directly.
Sincerely Kristina Morgan (Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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424 reviews from our community

Traveler rating
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    75
    28
    30
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Costa Mesa, United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 30, 2014

I love the staff at this motel. They go out of their way to be helpful. I drove in just ahead of a tornado and they were extremely comforting, professional and totally relieved my anxiety. Fortunately the tornado did not touch down as predicted and moved on to Houston but it was a total relief to know this would be a tornado safe motel. I was fully informed about tornado procedure and very grateful to the caring staff

  • Stayed May 2014, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Cynthia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristina M, Manager at BEST WESTERN Santa Fe, responded to this review, June 2, 2014
Dear Cynthia L
Hello! Thank you for such a sweet review! We are glad you got to our hotel safely and even happier you felt safe being here with us. We strive to go out of our way to make each guest feel safe and welcome when they stay with us. We hope to see you again in the near future.
Sincerely Kristina Morgan (Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anacortes, United States
1 review
5 of 5 stars Reviewed May 27, 2014

This hotel has been remodeled and provides a very pleasant impression at arrival. The thing that made the stay memorable was the manager, Kristina Morgan. The normal shuttle driver was on vacation the week I stayed at the BW Santa Fe, and Kristina came in early on the day of my departure to take me to the airport in time to catch my flight. Thank you Kristina for going the extra mile for me.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Gregory S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristina M, Manager at BEST WESTERN Santa Fe, responded to this review, June 2, 2014
Dear Gregory S
Thank you so very much for such a kind review! I am glad to hear you like our remodeling. It was my pleasure taking you to the airport. We do hope you return again soon. Until then take care!
Sincerely Kristina Morgan (Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 13, 2014

The room is old, carpet ripped. Carpet dirty, bed hard and a desk chair older than my grandmother. Wouldn't let my dog stay here! Smoke filled hallway stench! Desk clerk friendly, but doesn't make up for the awful furniture, dirty ripped carpet, tiny shower and toilet area.

Room Tip: If you want easy on and off I-40 in Amarillo, and don't care about clean or comfort, then stay h...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Rinda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristina M, Manager at BEST WESTERN Santa Fe, responded to this review, May 20, 2014
Dear Rinda H
I am so sorry to hear how you felt about your stay with us. I do want you to know we are in the middle of a remodel and we have new carpet and furniture coming in to all our guest rooms along with new lighting, tile in the bathrooms, and much much more. Please give us another chance to WOW you after our remodel is complete! Feel free to contact me directly if you have any questions or if there is anything I can do.
Sincerely Kristina Morgan (Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed May 13, 2014

The reservation (made in mid-April) was for a ground floor handicap room with twin queen beds for 3 persons. When we checked in they only had second floor accommodation (No Elevator) available that met the reservation request. The hotel clerk (Diane) blamed the Best Western Internet Reservation system and myself for the mess up. After several forceful discussions, the hotel provided a smelly smoking room and another nonsmoking room on the ground floor as a solution. The reservation was for two nights while we toured the sights of Amarillo. When I returned to Dallas, I discovered that the hotel had placed an unauthorized charge for the second room for Saturday night. I have refused to accept this charge with American Express. The memory of the 2 day touring visit of Amarillo has been ruined by the continuing dispute with this hotel.

Room Tip: Not recommended as a hotel to stay when in Amarillo. There are lots of other options
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  • Stayed May 2014, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Dallas3100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristina M, Manager at BEST WESTERN Santa Fe, responded to this review, May 19, 2014
Dear Dallas3100
I am truly sorry you did not have a good experience with us on your recent stay. We do have handicap rooms on the ground floor and those rooms only have a single bed. When you made your reservation online you booked two queen beds and requested a handicap room. We did see this note however by the time you booked we did not have any rooms left on the ground floor for that night that had two queen beds. We did try our best to accommodate you for the night by giving you the one room free. We had openings on the second night for two queen beds and had planned to move you however our weekend clerk never heard back from you before housekeeping left. So we were unable to get you moved. We do apologize that we had to charge you for the second night in the second room because we were unable to get you moved. We hope that you can accept this apology. If you would like to discuss this further please give me a call. I would be happy to speak with you!
Sincerely Kristina Morgan (Manager)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tennessee colony, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 9, 2014

was pleased with overall experiance. Helpful and friendly staff. Easy access and parking. Bed could have been a little more comfortable and a blanket available without asking for it would have been a nice touch. Over all was pleased and would stay here again.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Arthur Norman H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristina M, Manager at BEST WESTERN Santa Fe, responded to this review, May 12, 2014
Dear ArthurNormanH,
We are glad to hear that you enjoyed your recent stay with us. I am sorry there was not a blanket available in your room. I will make sure that this does not happen again in the future. We strive here at the Best Western Santa Fe Inn to treat every guest every time like family. We look forward to seeing you again soon. Until then have a great time!
Sincerely Kristina Morgan (Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
redding, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 5, 2014

we had booked at a different hotel, but upon arrival chose not to stay there. Having 2 dogs, we were so happy BW was able to secure a room for us. This property is undergoing a upgrade, and is looking good. Hard work and pride showing.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristina M, Manager at BEST WESTERN Santa Fe, responded to this review, May 6, 2014
Dear RobertH,
Hello! Thank you so much for taking the time to let us know how we are doing! We are undergoing a remodel and we are very proud of our work. Thanks for noticing! We do hope you come back to see out finished product. Until then, "Happy Travels!"
Sincerely Kristina Morgan (Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Santa Fe

Property: BEST WESTERN Santa Fe
Address: 4600 E Interstate 40, Amarillo, TX 79103-6200
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 69 Hotels in Amarillo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Santa Fe 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Santa Fe Hotel Amarillo
Amarillo Best Western
Best Western Hotel Amarillo
Best Western Amarillo

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