The reservation (made in mid-April) was for a ground floor handicap room with twin queen beds for 3 persons. When we checked in they only had second floor accommodation (No Elevator) available that met the reservation request. The hotel clerk (Diane) blamed the Best Western Internet Reservation system and myself for the mess up. After several forceful discussions, the hotel provided a smelly smoking room and another nonsmoking room on the ground floor as a solution. The reservation was for two nights while we toured the sights of Amarillo. When I returned to Dallas, I discovered that the hotel had placed an unauthorized charge for the second room for Saturday night. I have refused to accept this charge with American Express. The memory of the 2 day touring visit of Amarillo has been ruined by the continuing dispute with this hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Travelocity, Best Western, Expedia, Hotwire, TripOnline SA, getaroom.com, Cancelon and HotelQuickly so you can book your Best Western Santa Fe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Santa Fe Hotel Amarillo
- Amarillo Best Western
- Best Western Hotel Amarillo
- Best Western Amarillo