This was our third stay at this location and the first two times were a disaster with rude staff, dirty rooms and bad food. Because of necessity we ended up having to spend the night here again (I wasn’t looking forward to it either). When we were walking into the lobby I was trying to figure out how we could drive another 7 hours so we wouldn’t have to stay there. But within 10 seconds after entering the lobby I was aware that something had changed. It had a totally different feeling than the other two times.
I had to wait maybe ten seconds while the desk clerk finished up with another guest and the first words out of her mouth was she was sorry for the wait. What, on another trip I had to wait over ten minutes to be waited on and when I complained to the GM she told me that I had the problem, it wasn’t her staff. This time I didn’t recognize any of the staff; all new faces.
While checking in the Desk clerk noticed that there was an issue with one of the keys as she was programming them and redid it so we wouldn’t have any problems. Getting to the room I found that it was clean, pleasant smelling and the temp was nice. Other times the AC had been turned off, trash on the floor and urine in the toilet.
I can’t comment on the food as we had gotten there too late to eat, but with all the other huge changes that we have seen we have no problems staying or recommending this location.
I went back to reread my other two posts about this location and noticed that the managers response had been changed. I didn’t know that you could change the comments.
In closing there have been lots of great changes to the hotel with a great staff representing the brand!!!
- Official Description (provided by the hotel):
- Drury Inn & Suites Amarillo is 10 minutes west of downtown Amarillo off I-40. This area is known as the medical district, but there’s plenty of shopping, dining, golfing and entertainment nearby! Relax in our clean, comfortable rooms and enjoy free hot breakfast every morning and free hot food and cold beverages every evening at our 5:30 Kickback®. ... more less
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- Also Known As:
- Drury Inn & Suites Amarillo Hotel Amarillo
- Drury Inn And Suites Amarillo
- Drury Inn Amarillo
- Drury Inn Hotel Amarillo
- Drury Amarillo