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“Easy on and off I-40 for a 20 hour road trip” 4 of 5 bubbles
Review of Comfort Suites

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Comfort Suites
Ranked #26 of 71 Hotels in Amarillo
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Easy on and off I-40 for a 20 hour road trip”
4 of 5 bubbles Reviewed July 22, 2014

This was a really nice room that was large and really quiet for being so close to I-40. Beds were super comfortable and rooms get cold fast. We enjoyed the stores in the area and the time we had to rest here. Breakfast was quite disappointing for such a nice hotel, it had really basic items like cereal, pastries and waffles but no fruit so don't get too excited about it. It seems like a pretty safe area except multiple times there were people walking all over the place in front of the hotel.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Vanessa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 reviews from our community

Traveler rating
    59
    54
    17
    8
    18
See reviews for
66
38
12
15
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed July 18, 2014 via mobile

We stayed here on our way to Colorado. Booked online, arrived at 9:30pm. Room was ready and very nice. Lots of pillows on the bed and an actual thermostat on the wall just like home. The desk clerk was very friendly, I don't remember her name but she was new. Breakfast was ready right at 6:30 with plenty to eat. Only minor negatives were some carpets need to be vacuumed in common areas and there were no prices listed on the snack items in the pantry. We didn't want to bother the desk clerk to ask as she was still busy.

Stayed July 2014
Helpful?
Thank Christa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coppell, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed July 15, 2014 via mobile

Stayed here on the way back from Colorado. Booked online and paid $25 for an extra person in the room--we have a family of five. Arrived at 11:00PM. There were no linens for the sofa bed. Wondered why they were not in the room since we paid extra for the fifth person. After we inquired about the linens we were given four flat sheets--no pillows or blanket. We were told they were locked in a closet and no one there had the key. We asked for the mattress pad for the sofa bed and received a blank stare. They then gave us a blanket from the room next door. Still no pillows--we used pillows we brought with us.
I think maybe the rooms with the sofa beds get a lot of use because there were a lot of scuffs on the walls, drips on the bathroom wall (that I'm hoping were coffee), lots of nicks on the furniture, dingy carpet. No plastic laundry bag--OK, probably being picky but it was just one more thing at that point.
We set the thermostat on 63 to get the AC unit to turn on. It would cycle on and off every few minutes and never got below 78. Probably could have switched rooms but it was late. We went to bed and hoped for the best.
Needless to say, I would not stay there again. No attention to detail. Did not seem clean. AC didn't work. Can't comment on the breakfast. We woke up and got out of there as quick as we could.

Stayed July 2014, traveled with family
Helpful?
1 Thank Patti S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
Level Contributor
91 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed July 8, 2014

This hotel is nice and for the most part great staff. Check in was great, room large, clean and updated. The location is convenient, right off I-10, and close to several good places to eat like Cheddars! The pool and hot tub was one of the best we have used and breakfast was well stocked. But breakfast is where we experienced a negative. When we checked in we was told breakfast started at 6am. and thats when our family of three went to eat. We did notice a sign by the coffee that stated breakfast begins at 6:30am, No problem, the young lady whom was working the front desk, already had breakfast set up and said to help ourselves, and there was already a few others enjoying the breakfast. That is when we was confronted by an employee(an older short lady in a housekeeping uniform, wearing a brown coat, eating breakfast with two other housekeepers, or they all appeared to be housekeepers). She goes sir breakfast does not start until 6:30. We noticed others who already was eating just shook there head at her comment. So We proceeded to eat a nicely prepared breakfast. We sat down to eat and from the other table the lady talked about us,to the others in Spanish, and about how disrespectful us Americans. My high school son and wife whom both know the Spanish language, could not believe what they was hearing. Prejudice, has no place in our country! At checkout we told the young lady about this and she was very apologetic.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Briandlinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 27, 2014 via mobile

Ok, can I just say that I am now really aware of what a "suite" is? So many hotels try to pass off a double queen and a couch pull out as a luxury suite. Comfort Suites just put them all to shame. This place is brand new and the rooms are spectacular! Huge space!! Feels like we are in a apartment, not a hotel room. Amazing. So worth the price!

Stayed June 2014
Helpful?
1 Thank Emily M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed June 23, 2014

Like many people traveling across Texas, Amarillo is just a pass-through city. When coming home from a family reunion recently, our family of six needed a hotel for one night. We found the Comfort Suites and were happy we decided to stay. The hotel is still fairly new and most of the amenities were well-kept and in good condition. Many restaurants were within walking distance which made for a nice leisurely stroll to and from dinner. The indoor pool and jacuzzi were open until 10:00 pm which allowed out children to get in a great swim before dinner. The fitness center does not have a lot of equipment, but the equipment it does have was in great shape and most likely meets the needs of those traveling through. Breakfast was delicious and plentiful. The coffee was hot and very good. The staff was very friendly and quite helpful. We really enjoyed our brief stay.

Room Tip: Make sure to ask for extra bedding if you are using the pull-out sofa. Also, a freezer is not incl...
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Susannmarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 4, 2014 via mobile

Stayed one night with our family of six. Suite was spacious and very clean. Didn't feel cramped at all. Kids loved the spa and pool. Breakfast had good assortment and friendly staff. Would stay here again.

Stayed June 2014, traveled with family
Helpful?
Thank Deetadz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 12 Western Plaza Dr, Amarillo, TX 79109-1569
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 71 Hotels in Amarillo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 83
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