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“In a slow decline”

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Homewood Suites Amarillo
Ranked #17 of 73 Hotels in Amarillo
Lubbock, Texas
Level Contributor
235 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
“In a slow decline”
Reviewed January 18, 2014 via mobile

I have stayed at this property numerous times for business and pleasure over the past five years. Unfortunately, over the past year, I have seen a gradual decline in hospitality, cleanliness, and the overall expected level of service (such as their breakfast and evening appetizers).

Don't get me wrong, this is not a dump...it's just not the same as it was even a year ago. The location is convenient and I feel safe in staying there.

Stayed November 2013, traveled on business
Helpful?
Thank Lifeontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurusatnam, Director of Sales at Homewood Suites Amarillo, responded to this review, February 4, 2014
Good afternoon Sir,

Thank you for choosing the Homewood Suites by Hilton for your stay when in Amarillo,TX. We truly appreciate you taking the time to share your feedback as it helps us serve you better. My team and I apologize for the inconvenience caused during your stay. We understand your frustrations and we are addressing them with the concerned departments and corrective action is being taken. Please feel free to contact us directly on your next visit. We hope you will give us another chance to show you we care.

Have a great evening! See you on your next visit.

Sincerely,

Anita Joseph
Manager
Homewood Suites by Hilton, Amarillo,TX.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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491 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Jeffreys Bay, South Africa
Level Contributor
205 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 14, 2014

We saw the hotel from the Interstate however not that easy to access. Once there, staff was friendly and helpful. Room a bit noisy from hallway traffic and trucks out our window. Breakfast was quite good, more then enough to get the day started. Good sleep, comfortable bed and a nice shower.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Dorvin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lubbock, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 10, 2014

You can't beat the staff at this hotel. They are top notch and "guest comes first" always. This hotel has always been a favorite of mine. However, you should be aware that it needs new carpet and has some overall maintenance issues that need addressed. The staff will always respond to your issues in an effecient manner, but overall the hotel is showing signs of needing renovation.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank David D G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, United States
1 review
Reviewed January 8, 2014

Stayed at the hotel as an overnight stop when traveling by car. Group included myself, my spouse, and 2 teenagers. There was plenty of room for all of us, many nearby restaurants, and the breakfast was open and ready on time (we were getting an early start). I would stay there again.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Derek D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, United States
Level Contributor
5 reviews
4 hotel reviews
Reviewed January 8, 2014

We have stayed at this Homewood Suites in Amarillo for several years to break up the trip from Colorado on our way back to Plano, TX. We have always enjoyed a good nights rest with clean lobby, rooms, and bath/shower. The breakfast has allows been good as well. Thanks again !!!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Kenneth N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed January 6, 2014

Staff was helpful and friendly. The price was less than other hotels nearby. The furnishings were clean and new. The complimentary breakfast was good. The complete kitchen in the room is a nice extra. The only negative was that we could hear noises from nearby rooms.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Michael H H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frisco, United States
1 review
Reviewed January 4, 2014

The staff took great care of us, especially the maintenance man/bellboy went above and beyond. We were traveling with my disabled father who required lots of equipment and we were well taken care of. The rooms were clean and comfortable and the breakfast was a bonus. Have never had a bad experience with Homewood Suites. When we travel thats where we always stay!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Kathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Amarillo

Property: Homewood Suites Amarillo
Address: 8800 W Interstate 40, Amarillo, TX 79124-3301
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Amarillo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Amarillo 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Homewood Suites Amarillo Hotel Amarillo
Homewood Amarillo
Amarillo Homewood Suites

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