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“Kudos for Hampton Inn”

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Hampton Inn & Suites Amarillo West
Ranked #7 of 73 Hotels in Amarillo
Certificate of Excellence
Schertz, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Kudos for Hampton Inn”
Reviewed August 20, 2013

This hotel is an outstanding place to stay while passing through or staying in Amarillo. It's clean, comfortable, and has a friendly, courteous, and helpful staff. The next time we're in Amarillo this will be our home away from home.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Miron F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, August 21, 2013
Thank you for your review of the Hampton Inn & Suites Amarillo. We are happy you enjoyed your stay. We have a great staff! We are in the process of making improvements to the hotels physical property and look forward to sharing the new additions with you in the future.
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438 reviews from our community

Traveler rating
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    62
    29
    19
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • German first
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English first
Plano, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 15, 2013

Check out Hampton Inn Amarillo - reasonably priced, well maintained with great customer service. In room internet service, even the covers on the bed are washed after every stay, and easy access back to I-40. The breakfast selections include make your own waffles, the usual scrambled eggs, toast and bacon. We've stayed at several other places along I-40 and think this is the best of the options.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Mary Beth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, August 20, 2013
Thank you for your review. We are glad you enjoyed your stay with us. We are delighted to be your hotel of choice in Amarillo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
66 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed August 7, 2013

We should have been staying here for two nights which were booked through Expedia in January, when the hotel was operating under its former name, The Amarillo Inn. Due to some sort of breakdown in communication between Expedia and the hotel's new management, when we arrived there was no record of our reservation and the hotel was full! It quickly became apparent that finding alternative acccomodation, late on Saturday night was not going to be easy. Calls to Expedia both in the U.K. and the U.S.A. proved fruitless. A call to the hotel manager(away on a business meeting) produced an entirely different response. A room in the process of being redecorated after a water leak was made available to us at no charge! The room may have been in the process of redecoration but it was still of a high standard and extremely comfortable. We would like to thank the hotel manager and Candiss at the front desk for everything that they did to solve what could have been a very difficult situation for us. Needless to say, if we are ever in Amarillo we will stop here again!

  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Mick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, August 20, 2013
We are pleased you enjoyed your stay. We apologize for the difficulties you experienced with your Expedia reservation; however we are glad we were able to accommodate you. We look forward to seeing you on your next trip through Amarillo.
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Las Vegas, Nevada
1 review
Reviewed August 6, 2013

Only 20,000 points - instead of a whopping $144 a night. I've stayed here before and never recall it being anywhere near this expensive. It is a good Hampton Inn, but for that price candidly I would not return to pay that rate - you'd get a Hilton Garden Inn, Homewood Suites, Hilton, Embassy Suites, etc. Maybe some special event was ongoing, but still, that seems to be less of an equitable reason to increase the rates. We were just passing through - and discovered on our return that Amarillo has few rooms and no good way to parcel them out. We hit the internet, the phones, and the road and it took 2 hours - and got no help from the Hilton Family.

  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank HollywoodHoffa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, August 7, 2013
Thank you for writing a review for the Hampton Inn & Suites Amarillo. Our rates vary by seasonal demand (high demand in the summer and lower demand in the winter). Rates may also be affected by events taking place in Amarillo. We do offer discounted rates to travelers with AARP and AAA. There is also an Advanced Purchase rate available through our Hampton.com website. Advanced Purchase reservations must be made a minimum of 7 days in advance of the stay and paid for at the time of reservation. Advanced purchase reservations can save our guests up to 20% off the regular rate. Hilton Honors members also have an option of paying part of their stay with points and part with money. Our rates are competitive with the Amarillo market. We are pleased you enjoyed your stay. We are continually improving our hotel based on our guest’s feedback.
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fayetteville, United States
1 review
Reviewed July 29, 2013

I requested and confirmed 2 beds with handicap accessible room, by the time i checked inn the room was not available. The staff most likely had given it to somebody else by time we got there. It was a miserable night, because I have to sleep in the floor along with my son.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Glenn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, July 30, 2013
We apologize for the inconvenience you experienced during your recent stay with us. I will be researching your issue ad taking corrective action to make sure this issue is resolved and does not occur again in the future. If you would like to discuss this issue, you may contact me at the hotel. Again, I apologize for the issue you had with your reservation. I hope that you will give us the opportunity to make your next stay a positive experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tulsa, okla, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 19, 2013

Staff was very helpful, had excellant knowledge of the city, as locations of gas stations, drug stores and, of course dinning. Room was very clean and the bed very comfortable. Rates have gone up,of course, but I felt that we received our money's worth in comfort, security, and quality of food.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Victor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, July 30, 2013
Thank you for your review. At the Hampton Inn & Suites Amarillo we strive to provide our guests with the best service possible. Each Guest Service Assistant is trained on the Amarillo area, including frequently asked for locations as well as the many “hidden gems” Amarillo offers in attractions and dining. Our rates do fluctuate throughout the year rising with demand. May-August is a busy time for Amarillo with different events and cross country travel on I-40. Our advanced purchase rate can help guests save money and is available on Hampton.com. We hope to see you the next time you’re traveling to Amarillo!
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A TripAdvisor Member
Reviewed July 18, 2013

Excellent, comfortable beds, the nicest beds out of many, many other hotels. Nice room, but overpriced at this time of year (July). Breakfast was good, but there was no gravy for the biscuits, until a customer complained, then a small batch of gravy was prepared, but not enough for most guests. There was no wet dog smell anywhere, the A/C worked very well.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review, July 30, 2013
We appreciate your review of the Hampton Inn & Suites Amarillo. We are pleased to provide our guests with clean, comfortable beds for peaceful night’s sleep. While we do not serve gravy every day, we do provide hot biscuits to go with the meat and egg items as many guests enjoy making breakfast sandwiches. Our breakfast host is happy to accommodate our guests request for additional items. Again, thank you for your review; we look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Amarillo West

Property: Hampton Inn & Suites Amarillo West
Address: 6901 W Interstate 40, Amarillo, TX 79106-2609 (Formerly Amarillo Inn)
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Amarillo
#11 Romantic Hotel in Amarillo
#12 Business Hotel in Amarillo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Amarillo West 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Located in the heart of the Texas Panhandle, our hotel is close to Interstate 40 and Amarillo's medical and shopping districts, and is just minutes from Amarillo's top attractions including Cadillac Ranch, Palo Duro Canyon State Park, the American Quarter Horse Association, The Big Texan Steakhouse and Route 66. Each room comes with an always clean and fresh Hampton bed(R) and complimentary WiFi to help you stay connected. Enjoy our free hot breakfast each morning, stay active in our fitness room, take a dip in our heated indoor pool, or stay productive at our business center. ... more   less 
Reservation Options:
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Also Known As:
Hampton Inn And Suites Amarillo/West
Hampton Inn & Suites Amarillo/West Hotel Amarillo
Hampton Inn Amarillo
Hampton Inn Hotel Amarillo
Amarillo Hampton Inn

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