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“Great staff, sub-par room”

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Red Roof Inn Amarillo Airport/Downtown
Ranked #38 of 72 Hotels in Amarillo
Reviewed December 3, 2013

Stayed while passing through; came here mostly due to positive reviews on TripAdvisor. They also had an ad in a coupon book that said the rooms were "all recently renovated". Our room was definitely NOT renovated; carpet was pretty dirty with cigarette burns in one corner (even though we had a non-smoking room). Bed and pillows were good but towels were awfully thin. Ok for a one-night stay. Staff was very professional and helpful.

  • Stayed: November 2013, traveled as a couple
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Thank WeLuvARoadTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kvaap, General Manager at Red Roof Inn Amarillo Airport/Downtown, responded to this reviewResponded December 9, 2013

Thank you for staying at Red Roof Inn in Amarillo. I am glad that our staff was professional and made you feel welcome. We continue to do updates and renovations to our rooms and we hope that you will stay with us again.

General Manager

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218 - 224 of 403 reviews

Reviewed December 2, 2013

We checked in and they called the room to make sure everything was ok. I have to say the king size bed was so comfortable. Because we traveled in November it was cold and stormy. When we walked into the room the heat was already on. (It seems the house keeping thought ahead and turned it on for us.) We need extra towels and they gave them to us no extra charge and no hassle. They had a great breakfast laid out the next morning in the lobby area. An check out was easy. I will stay there every time I have to travel through that area. Loved it.

Room Tip: Upper level rooms have better view.
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  • Stayed: November 2013, traveled as a couple
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Thank Sherie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kvaap, General Manager at Red Roof Inn Amarillo Airport/Downtown, responded to this reviewResponded December 3, 2013

Thank you for staying at Red Roof Inn in Amarillo. We are so happy that you loved your stay here with us and will stay with us again. I will let the housekeepers know how much you appreciated their extra effort in making your stay more comfortable. We hope to see you again soon.

General Manager

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Reviewed December 2, 2013

Friendly service, clean room, fair price. My wife and I arrived late in the evening and the clerk (Kym) offered us friendly hospitality. The room was clean. The continental breakfast was average. We would stay here again.

Room Tip: Rooms NOT facing the interstate are quieter.
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  • Stayed: December 2013, traveled with family
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Thank MountainMochilero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kvaap, General Manager at Red Roof Inn Amarillo Airport/Downtown, responded to this reviewResponded December 3, 2013

Thank you for staying at the Red Roof Inn in Amarillo. I am happy that you would stay with us again. We hope to see you soon.

General Manager

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Reviewed December 1, 2013

Consistently clean and courteous.

No surprises, just the way I like it.

The continental breakfast was average, but we also stayed on Thanksgiving day. The hotel was mostly deserted.

Within walking distance of a Denny's if you arrive late.

  • Stayed: November 2013, traveled as a couple
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Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kvaap, General Manager at Red Roof Inn Amarillo Airport/Downtown, responded to this reviewResponded December 3, 2013

Thank you for staying at the Red Roof Inn in Amarillo. We hope that you will stay with us again.

General Manager

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Reviewed October 24, 2013

After travelling from Oklahoma City, it was nice to come to a smaller town.
This was a comfortable nice stay at this hotel.
Clean, spacious & everything you would expect.
Courteous receptionist.
Great value for money in an ideal location.

Room Tip: Try to get a room on ground level if you have luggage. If not you have to carry them up stairs.
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  • Stayed: October 2013, traveled solo
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Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kvaap, General Manager at Red Roof Inn Amarillo Airport/Downtown, responded to this reviewResponded October 27, 2013

Thank you for choosing Red Roof Inn Amarillo for your stay. We hope you will visit us again.

General Manager

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Reviewed October 16, 2013

Red Roof Inns are usually fine but the one in Amarillo, Texas is dog house. The linens were very old and had stains aLL OVER THEM!! I spoke to the management about it and they did not care!!! The room was filthy and smelled like fabreeze which was used instead of cleaning the bedspread or blanket. It was just gross!!! We were there very recently, mid October.

  • Stayed: October 2013, traveled on business
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1  Thank chachaellie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kvaap, General Manager at Red Roof Inn Amarillo Airport/Downtown, responded to this reviewResponded October 20, 2013

I'm sorry to hear that you were not happy with your room. Red Roof Inn Amarillo thanks you for your review. Our housekeeping department works hard to make sure all linens, blankets, and bedspreads are clean and fresh. I will notify the housekeeping department of the complaint and we hope that you will stay with us again.

General Manager

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Reviewed October 11, 2013

The Red Roof in Amarillo has the nicest people!! Rooms are very clean. We have stayed there on and off for the last 2 months due to husbands job. Would highly recommend this hotel to everyone. We will stay there EVERY time we pass through Amarillo.

Room Tip: All rooms are good. A/C's work very well in the hot summer
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  • Stayed: August 2013, traveled on business
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Thank Stephanie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kvaap, General Manager at Red Roof Inn Amarillo Airport/Downtown, responded to this reviewResponded October 20, 2013

Thank you for choosing Red Roof Inn Amarillo for your stay. We hope that you will visit us again soon.

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Amarillo Airport/Downtown

Address: 1620 E Interstate 40, Amarillo, TX 79103-2117 (Formerly Red Roof Inn Amarillo East)
Location: United States > Texas > Amarillo
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Amarillo
Price Range: $39 - $55 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Amarillo Airport/Downtown 2*
Number of rooms: 60
Official Description (provided by the hotel):
Explore Cotulla Close to downtown Cotulla, Martinez Park, and Brush Country Museum Located halfway between San Antonio and Laredo, stop at our SureStay Hotel on your Texas roadtrip. With convenient access to I-35 and downtown Cotulla, you will find plenty of sights and sounds nearby, as well as dining options. With comfortable, convenient amenities, our hotel is the perfect choice for business and leisure travelers alike. ... more   less 
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Also Known As:
Red Roof Inn Amarillo Hotel Amarillo
Howard Johnson Amarillo
Amarillo Howard Johnson

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