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“Bad Service” 1 of 5 bubbles
Review of Ashmore Inn & Suites

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Ashmore Inn & Suites
Ranked #23 of 73 Hotels in Amarillo
colorado
Level Contributor
3 reviews
“Bad Service”
1 of 5 bubbles Reviewed June 29, 2008

The website was terrible for booking...We were only offered a choice of a government rate on the site but no explanation so we booked it and then upon arrival find out we don't qualify. Our rate almost doubled. No help from desk clerk. Talked to manager, Brenda in the morning, no help there. Her attitude was terrible. We were told that they understand the website was misleading, and they were in the process of upgrading it but they were not willing to help us out, We checked out in spite of booking 2 nights and went elsewhere. The breakfast was not a HOT breakfast, if you wanted eggs, you had to fix them yourself in the microwave. No meat. Just a regular continental breakfast.

Will not return.

  • Liked — nothing
  • Disliked — staff attitude
  • Stayed June 2008, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank pricelesscrap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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369 reviews from our community

Traveler rating
    130
    113
    73
    32
    21
See reviews for
103
128
30
36
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
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English first
Dallas, TX
Level Contributor
86 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
1 of 5 bubbles Reviewed June 14, 2008

We stayed here for one night as a mid-way point between Santa Fe and Dallas. I booked our room based on reviews on Tripadvisor. However, this is one hotel that the reviews are absolutely inaccurate. The outside of the hotel appears fine. However, the inside of the hotel is disgusting. I am a person that has traveled the world including third world countries and have stayed in non-air conditioned "rooms" and I have stayed at 5 star hotels. The hallways are dimly light and smells like smoke. The pool looked dirty. The rooms were even scarier: also dimly lit, poor quality bedding, and smelled terrible. I did not feel safe with the type of other guests that were there. The best part of this hotel was getting out of there.

On the west side of town, there are newer hotels that have reputable chain names. I would not even pay $25/night to stay here.

Do NOT stay here.

  • Liked — Getting out of there
  • Disliked — Everything
  • Stayed May 2007, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank BellaDonnainDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fargo, OK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 30, 2008

We came to Amarillo for business, and decided to go ahead and spend the night. We thought this looked more up to date than the surrounding hotels.... and so stopped in. We were able to a do a walk-in at a great rate for a suite with a view of the courtyard and gazebo. Thanks Sherri! Sherri got us checked right in, and was more than helpful with giving us ideas for dinner out, directions to locations, and even gave us her number if we needed any help!!! We will definitely be staying here again!

  • Liked — Staff
  • Disliked — Nothing
  • Stayed March 2008, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank ranger2Fargo_OK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed October 2, 2007

We have stayed at this hotel several times. It is always very clean, staff is very friendly and all seem to really like their job. It is located behind a Cracker Barrel Restaurant. Breakfast is very good in a large room.

  • Liked — Cleanliness!
  • Disliked — Nothing
  • Stayed September 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank santafetwinbeech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Level Contributor
69 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed July 23, 2007

This is a good value. Clean rooms, above average breakfast, pleasant and helpful front desk. They use a little too much room fragrance and the fabrics in the rooms could use updating; but we continue to book here when we come through Amarillo every two or three months.

  • Liked — Convenient, refrigerator
  • Disliked — Heavy fragrance
  • Stayed June 2007, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Wagon Master
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HUNTSVILLE
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed June 25, 2007

We stayed here on our way back from Colorado. It is a beautiful property, very quiet and clean. We had a suite and loved it The breakfast was great, the beds comfortable, and we never even heard the storm that blew through .

  • Liked — location
  • Disliked — nothing
  • Stayed June 2007, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank lsm10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waynoka, OK
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed May 23, 2007

My wife and I stayed here during the Texas State Harley Davidson Motorcycle Rally. The staff was very friendly and helpful in every respect. The breakfast was very good also. I would highly recommend this motel for a really nice place to stay while in Amarillo... It is located right behind the Cracker Barrel Restaurant, off of Interstate 40, but far enough away that the traffic can't be heard.

  • Liked — Clean, comfortable rooms, and great breakfast.
  • Stayed May 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank dbouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ashmore Inn & Suites

Property: Ashmore Inn & Suites
Address: 2301 E Interstate 40, Exit 72-A, Amarillo, TX 79104-3403
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 73 Hotels in Amarillo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ashmore Inn & Suites 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Ashmore Inn And Suites
Ashmore Hotel Amarillo
Amarillo Ashmore Hotel

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