The Hotel is still good but no longer very good, since the ratings go from average to very good, I had to chose average. The changes are related to the change in management. The new management does not honor rates negotiated with the previous management. I was told that someone from the sales department would contact me to renegotiate the rates. I am ok with that, since it is a new year, but unfortunately, no one has called yet and we have been using different Hotels in Amarillo. My employees and I have used this hotel on business trips numerous times during 2012 and 2013. To the point that the staff at the front desk and at the breakfast area knew and greeted us all by name, including our spouses if they accompanied us. That warm and inviting atmosphere is no longer present with the current management. The breakfast area also has different staff and although the food has not changed, the service has. Now they are very prompt to shut down the breakfast area sharp at 9 am, previously they would wait until you had all you wanted, if you showed up close to closing time and they did it with a smile. I hope that they can get back to were they were before. I see the reviews are still good for the most part, so it will take just a little fine tuning on the part of the new management.
- Official Description (provided by the hotel):
- Amarillo's newest botique hotel right off I-40 EAST. Right next to Buffalo Wild Wings where your food and beverage selections are too many to list Just a few miles from Amarilo Internation Airport, American Quarterhorse Museum,Big Texan Steak Ranch, Cracker Barrel where the food is great and the treasures will always remind you of Amarillo Texas and Rt. 66. Then head East to Grand turn left and right past Amarillo National Bank is the best place for a hamburger or 2, Called Coyote Bluff. ... more less
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