I've stayed at this location 10 nights in the last 12 months. This weekend was the worst. We were next to a room that first had a party...then went bad! Couple fighting, crying and cussing (I know all about his Mother!) until the security should up at 3:00am. When I talked to the front desk at 9:00am (with very little sleep) I found out the couple was staying two more nights, but they would move them or me.
I was out of my room from 9:30 until 3:00pm. The room was never cleaned. At 4:30, someone brought towels and shampoo (based on another call to the front desk) but never offered to clean the room.
I am a Marriott rewards member, but this may be the last for me. I can understand unruly guests, but the lack of professionalism of the staff is something I won't ignore.
- Official Description (provided by the hotel):
- Courtyard by Marriott Amarillo Downtown is where History Meets Modern! Situated in the historic Fisk Building, built in 1927 and fully renovated to open as Courtyard by Marriott Amarillo Downtown on December 31, 2010, our hotel in Amarillo, Texas offers superb accommodations in the heart of downtown. We feature 107 beautifully appointed guestrooms and suites, and we now showcase a new Courtyard Refreshing Business Design with the Bistro Restaurant proudly serving Starbucks Coffee. Visit us and allow us the opportunity to show you Amarillo Hospitality at its finest. ... more less
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- Also Known As:
- Courtyard Amarillo Downtown Hotel Amarillo