We ended up stranded at the Courtyard Amarillo Downtown during the recent blizzard. We literally couldn't leave the hotel because of the storm for two days and neither could the staff. The manager, desk clerk and ESPECIALLY the people working in the small restaurant in the lobby were amazing through the whole ordeal. Very helpful, kind and accommodating while they were trapped by the blizzard away from their families. They had only a small portion of their normal staff and had no one to relieve them from their shifts and they worked basically around the clock taking care of us. Wonderful people and service!
However.....when we checked in our room was dirty. The linens had been changed but the towels were fraying and there was hair and dirt on the bathroom floor. There was an open jug of milk the previous occupant had left in the fridge and a pair of little boys underwear under the furniture in the bathroom. ew! We moved the couch to be able to watch TV easier since that was our only entertainment for two days and the floor underneath was gross. There was tooth paste and spots on the wallpaper over the vanity. To name a few.
The heating and air conditioner sounds like it's dying every time the heat turns on and off, even when the fan is turned to be on all the time.
Normally we are very happy with the cleanliness of Courtyards and this was a surprise.
The staff was so wonderful that I hate not being able to give them a better review. The hotel is rather new and is already in need of a scrubbing. I suggest they invest in some new housekeeping staff.
- Official Description (provided by the hotel):
- The Courtyard Amarillo Downtown is where History Meets Modern Courtyard! The historic Fisk Building, built in 1927, was fully renovated and opened as the Courtyard Amarillo Downtown on December 31, 2010. Located in the heart of Downtown Amarillo and featuring 107 beautifully appointed guestrooms and suites, the Courtyard Amarillo Downtown showcases the new Courtyard Refreshing Business Design with the Bistro Restaurant proudly serving Starbucks Coffee. Visit us and allow us the opportunity to show you Amarillo Hospitality at its finest. ... more less
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- Also Known As:
- Courtyard Amarillo Downtown Hotel Amarillo