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Fairfield Inn & Suites Amarillo West/Medical Center
Ranked #20 of 73 Hotels in Amarillo
Certificate of Excellence
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Never Again!!”
1 of 5 bubbles Reviewed June 22, 2013

When we first get into our room I notice the toilet had paper in it, thinking that it was cleaner, I went to flush it. But what happened then, it started to overflow! I called they said they would send someone up to fix it. Within a few minutes a lady from the front desk knocks and HANDS US a plunger!! Like it was us that did it! At the same time my parents were checked into their rooms, got there and it was not ready! They had to wait in the lobby for the room to be ready instead of getting a new room. Then later after we went to a show, could find nooo parking, used my key to get into the hotel, for us to make it to our room for it not to work. And the lady at the front desk was no help at all when asked when the manager would be in.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dolphin2030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmarilloFFS_GM, Manager at Fairfield Inn & Suites Amarillo West/Medical Center, responded to this review, June 27, 2013
Thank you for your feedback. I sincerely apologize for the issue with your bathroom and that our front desk staff wasn’t more accommodating. I can assure you I have addressed this with our staff so that it won’t occur again in the future. I am also very sorry that there wasn’t another room available for your parents at the time of your check in. Again, my apologies and I hope you will look to us again in the future and allow us the chance to make things right.

Regards,
Carol Larson, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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195 reviews from our community

Traveler rating
    69
    67
    38
    13
    8
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • German first
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  • Any
English first
Atlanta
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 9, 2013

Staying at the Fairfield Inn & Suites was a treat. I enjoyed my stay after riding eight hours in a car with two kids. The Fairfield Inn & Suites served eggs and bacon for breakfast which was a complete surprise. My kids enjoyed the pool and loved the heated pool and whirlpool. The fitness center only had three machines so swim for your exercise. Overall the stay was great. Finally it nothing to eat around the hotel within walking distance you must drive your car to any place to eat. Small elevator and located on the access road. Easy to get back on the highway.

Room Tip: Small elevator-Pool is only 5 ft and heated but very small. Breakfast has the eggs and bacon so don...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Willisblak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin Dells, Wisconsin
Level Contributor
287 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed May 8, 2013

Making a trip from Arizona to Wisconsin this is where I like to stop. It is always a great hotel with a helpful staff. The rooms were good and they even upgraded me to a nicer room. I had a good rest before a long drive the next day. The location is great next to Hwy 40. I will return.

Room Tip: All seem to be good.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DarMar b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed April 22, 2013

Nice place, good staff, but the remote location beyond the outskirts of civilization and being surrounding by desert is a bad place to park cars if there is any wind at all. Had the planners been thinking, they would have put in an underground garage because asking customers to park out in a sand/dust storm is a very bad idea. If your car needs sandblasting, this is the place, free with your stay.

Room Tip: pick the end away from I-40. It's noisy.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 250nightsayear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Amarillo West/Medical Center, responded to this review, May 8, 2013
Thanks Carol-Good Response! I made a few small changes below. Please post.
thanks!

I would like to thank you for staying with us at the Amarillo Fairfield Inn & Suites West Medical Center. I am happy to hear that you enjoyed the hotel and our staff. Unfortunately, Amarillo is a very windy area and we quite often do have wind storms, being located in town provides us some protection with all of the surrounding buildings next to us but it never seems to be enough. Again, thank you for staying with us and we hope that you will keep us in mind the next time you are in Amarillo!

Regards,
Carol Larson, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stotfold, United Kingdom
Level Contributor
394 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
5 of 5 bubbles Reviewed April 18, 2013

We knew that this was going to be a great stay as soon as we arrive at reception. Excellent welcome and recognition of Marriott status. The hotel was very busy but everything ran smoothly.

Our room was very spacious and comfortable. The usual fridge and microwave. The usual very comfortable Marriott bed ... nice seating area. Everything was nice and clean. Breakfast was quite busy the next morning but everything was kept fresh and topped up.

Plenty of parking but access was a little difficult as roadworks had reduced the traffic flow on the road to one lane ... this looked like a fairly short term closure.

Room Tip: The back of the hotel is quieter.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunray, Texas, United States
Level Contributor
6 reviews
4 hotel reviews
5 of 5 bubbles Reviewed April 8, 2013

The hotel was very clean and the staff was nice enough to let me have my room at about 12:15 pm because I had stayed up for 30 hours straight waiting for my sister to have her baby. The hotel was clean and the rooms had amenities that other hotels do not. Normally I stay at Choice Hotels but Marriott might be the better chain. Overall it was a great stay, I was very pleased.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jase B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surprise, Arizona
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed March 31, 2013 via mobile

Made reservations before we left home, and glad we did since a winter storm and truck accident hit Amarillo. There were people looking for rooms, and the staff was trying their best to accommodate. Our rooms were ready, no problem. Even with the storm outside, the place looked clean, which is due to the staff keeping the place looking good. I don't think you can go wrong staying here.

Stayed March 2013, traveled with family
Helpful?
Thank fdrp84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Amarillo West/Medical Center

Property: Fairfield Inn & Suites Amarillo West/Medical Center
Address: 6600 Interstate 40 W, Amarillo, TX 79106-2502
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#6 Business Hotel in Amarillo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Amarillo West/Medical Center 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
The Fairfield Inn & Suites Amarillo West/Medical Center hotel is located near the Westgate Mall in Amarillo, Texas. Our Marriott hotel offers comfort and convenience with our spacious rooms and central location. Amarillo attractions are close by. The Palo Duro Canyon is 30 minutes from our hotel, Downtown Amarillo is a short drive away, and we're minutes from shopping, fine dining, and entertainment options. We're also nearby many of the Amarillo area businesses such as Pantex and Northwest Texas Hospital. Guests of the Fairfield Inn & Suites Amarillo West/Medical Center can enjoy complimentary WiFi and Breakfast during their stay, along with access to our 24 hour fitness center, and indoor pool and hot tub. No matter the reason for staying in Amarillo, the Fairfield Inn & Suites Amarillo West/Medical Center staff is available for all your hotel needs. ... more   less 
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Also Known As:
Fairfield Inn & Suites Amarillo Hotel Amarillo
Fairfield Inn And Suites Amarillo
Amarillo Fairfield Inn
Fairfield Inn Amarillo
Fairfield Amarillo

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