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“Management is horrible! Property is disgusting!” 1 of 5 bubbles
Review of Baymont Inn & Suites Amarillo West

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Baymont Inn & Suites Amarillo West
Ranked #48 of 71 Hotels in Amarillo
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763 reviews from our community

Traveler rating
    93
    177
    184
    161
    148
See reviews for
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100
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Kingman, Az
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed June 13, 2013

I stayed here a few times in 2004 and 2005. It was nice and a good value.They haven't put a nickel into this place since then. The hallway carpets are filthy, scuff marks on most of the doors, the bathrooms are in need of updating and the desk clerk was very complacent. She told us we were lucky to get the last room. really?

Room Tip: Avoid the ground floor. It's noisy.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Roy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Varsity Lakes, Australia
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed June 4, 2013

My boyfriend and I checked in at 3pm and were greeted by the manager on duty. He gave us the key to our room and we parked our car in the building down the back and unpacked all of our luggage and took it to our room (which was up a flight of stairs seeing as there is no elevator). We opened the door and found a dirty room with stripped sheets. We then had to carry our luggage back down stairs to our car, repack the car and go to the office to get a new room. The manager gave us a new room key and I asked whether this room was clean as I didn't want the same thing to happen. He said 'no.' I questioned why he would give us a new room that hadn't been made up. His response was that the hotel had been busy the night before and they were behind in housekeeping. I told him that that wasn't my problem and that if their check in is 3pm, then rooms should be ready by then. He sent one of the other workers to check that the room was clean for us. Luckily, it was but the manager didn't seem to very apologetic at all. In fact, when I calmly and politely told him that I found the way the situation was handled to be disappointing, his response was just 'ok... ok'. I got the feeling he just wanted to send me off to my room and not deal with me any more. When we got to our new room it was mostly clean (we did find a hair pin and receipt on the carpet) but the wifi didn't work at all during our stay. The breakfast was adequate but the 'hot' breakfast didn't look too appetizing. Something was cooking in the microwave for 30mins so who knows what that could've been.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Adam_and_Zoe_Rt66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 29, 2013

Long drive to Albuquerque for daughters wedding made it as far as Amarillo. Stopped at the Baymont very tired. Front desk person not the friendliest. but I was able to get a room and was happy with that. Turned out not a bad stop. Room was clean, bed comfortable and the breakfast was hot and good as well as the dining area clean. The day staff were very friendy. All in all it was a short but good stay.

  • Stayed May 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Baheli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery
Level Contributor
232 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed May 29, 2013

This hotel had MANY things going for it. There was one problem = NO elevator. But the stairs were easy to manage, and the only problem was getting suitcases up and down them.

Every room in this hotel is non-smoking, which is the perfect hotel !! 100% smoke free means ANY room is perfect to book !! The room was very large, the bed was comfortable and the bathroom and room were CLEAN !! The water was scalding hot, which we had to be careful of, and the water pressure in the shower was eye-opening in the morning !! And even though there were many people booked there, we never heard a sound in the room. The staff is friendly, accommodating, and helpful.

Breakfast in the morning was great, just what we needed to get back on the road. And, we couldn't pass up the free limo ride to the Big Texan for dinner the night before. That was AWESOME !!!!

Overall, this hotel was wonderful, and we would recommend this hotel to anyone, and would stay here again in a heart beat.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dd65stang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prairieville
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

The room was spacious. The property has a lovely pool and exercise room, but it needs some TLC. It could have been cleaner and there was a spot of blood on one of our sheets. The young man at the desk made every effort to be helpful, but the real problems were beyond his control.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Rosemary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 28, 2013 via mobile

Our room was so clean and comfortable. The bed was amazing. There was an odd patch job on the ceiling, but everything else was near perfect. The pool was sparkling and the location was ok, being right off of I-40. I'd definitely stay here again.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Hashbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Amarillo West

Property: Baymont Inn & Suites Amarillo West
Address: 3411 W Interstate 40, Amarillo, TX 79109-1502 (Formerly Holiday Inn)
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #48 of 71 Hotels in Amarillo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Amarillo West 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Near Downtown Amarillo and Restaurants Located near downtown Amarillo, Baymont Inn & Suites Amarillo hotel combines the best of convenient travel and Texas hospitality. Begin your day with hot free breakfast, then get a workout in the gym or sunny outdoor pool.Our Amarillo hotel offers easy access to local attractions and organizations like Palo Duro Canyon, Bell Helicopter and Texas Tech University Health Sciences Center. We are located near the Amarillo Civic Center and Globe-News Center. We are a pet-friendly hotel. Baymont Inn & Suites Amarillo hotel is close to dozens of attractions. Soak up our Western heritage at the American Quarter Horse Association Hall of Fame and Museum, Old West Stables, Palo Duro Canyon State Park and more. Enjoy the local cultural exhibits at the Amarillo Botanical Gardens and Amarillo Museum of Art, or take in the sounds of the Amarillo Symphony. If family fun is on the agenda, try the Amarillo Zoo, Splash Amarillo Waterpark, Wonderland amusement park or Wolflin Square and Village. ... more   less 
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Also Known As:
Baymont Inn & Suites Amarillo Hotel Amarillo
Baymont Inn And Suites Amarillo
Baymont Inn Amarillo
Amarillo Baymont Inn

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