The lobby was beautiful, so I thought the place would be nice. It was cheap and came with a free breakfast. To be fair, the staff told me to check out the room before checking in. I found the room to be ok- not great, but I just needed a room to sleep in for the night and be on my way. The tv did not work in the room--sound- no picture-- that was the least of my problems. My experience was too traumatic to go into detail here, but I feared for my safety all night and did not sleep at all. I would like to have called either the lobby or 911 but the phone did not work. Upon checkout I notified staff of my harrowing experience. The management never responded to my message- maybe they are used to receiving complaints of this nature? or they just don't care. They could not pay ME to stay here again.
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- Also Known As:
- Amarillo Kiva Hotel