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“Yuck” 2 of 5 bubbles
Review of Kiva Hotel Amarillo

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Kiva Hotel Amarillo
Ranked #59 of 73 Hotels in Amarillo
Inverness, Scotland
Level Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
“Yuck”
2 of 5 bubbles Reviewed April 16, 2004

My family and I stayed at the Kiva late March 2004. Our room was supposedly one of the remodelled rooms, nonetheless, it was very tatty: the wallpaper was held up by staples in places; the bathroom was grotty; the bedding was old and limp, plus the desk-chair was heavily stained, so much so, I only sat on it with a plastic-bag covering the seat. Words cannot describe how awful the 'cooked to order' breakfast was: a greasy disc of sausage, some solid scrambled eggs and some brittle oven-chips. Ye Gads. Horrendous. Apart from ourselves, tourists, the other people at breakfast seemed to be contract construction-workers. During our two-week trip to Texas this was the definite low-point. Never again. Pay $20 more and get a decent place.

  • Stayed March 2004
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank SnowFallingOnCedars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 reviews from our community

Traveler rating
    4
    16
    11
    11
    88
See reviews for
31
27
7
11
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    1.5 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    1.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
A TripAdvisor Member
1 of 5 bubbles Reviewed March 28, 2004

After 7 hours of driving we checked in and took our luggage to our room and immediately went for dinner. After arriving back to our room 1 1/2 hours later, we inspected our room. The room had gum on the floor and my wife tried to clean it up and the towel she used ended up dirtier than a doormat. We asked for a non smoking room and our room smelled musty like cigerette smoke. Also the floors next to the beds were full of dust and lint. One bedspread had a cigerette hole in it. My wife and daughter have allergies and along with the filth of the room I was not going to have my family sleep there. I went to get a refund but was denied a full refund. The clerk notified me that since the cleaning people were off duty and they could not clean the room that night they would have to charge me a $10 fee because they could not rent the room to anyone else that night. I told the clerk that I was not paying for something that was not my fault and was finally refunded my full amount. Also 3 elderly folks were not satified with their rooms either and were getting their money back too. I would not recommend this hotel to anyone. In fact I will be telling all of my coworkers and anyone else that will listen.

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Kiva Hotel Amarillo

Property: Kiva Hotel Amarillo
Address: 2501 IH-40 E, N. Frontage Rd, Amarillo, TX 79104
Location: United States > Texas > Amarillo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #59 of 73 Hotels in Amarillo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Kiva Hotel Amarillo 2.5*
Number of rooms: 185
Reservation Options:
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Also Known As:
Amarillo Kiva Hotel

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