My father and I had just traveled over eight hours from Dallas TX and decided to stay at this motel. It seems alright on first sight. But I should have turned away when the two clerks working behind the counter would not even acknowlege me. I requested a room with double beds. When we got to the room which was upstairs and after making my father carry all the bags up to the room. It was a single bed, smoking room. I went back down stairs walked back to their office and informed the two stupid girls that I requested double beds. Meaning "TWO" beds and non-smoking. This time I was transferred to another room upstairs, and we started to settle in, then the TV didn't work. I forgot the mention it was only 2 degrees outside. So I call the front desk and informed them the TV didn't work. They said I could be moved once again. Well they said they would move us down stairs I said find, but to please bring me the key. I would be my third trip to the office. The lady then said "NO" They would not do that. Then I said fine reimburse my money because this was so stupid. She said she would not do that. Boy let me tell you, she was the most unprofessional Manager as she called herself. She just would not even accommodate me what's so ever!!!!! I wanted to let everyone know that how ever the ower of the establishment in Amarillo TX is needs to know how his or hers "Management team " Is treating good paying customers to stay at his hotel. The girl I am speaking of has a tatoo on her neck that no one will miss, and the other girl looks like she maybe just got out of high school. I would think that this franchise using the "American Best Value Inn" is making a bad name for all other establishements.. This unsatisfied Customer well never ever stay again at any AMerican Best VAlue Inns ........
- Official Description (provided by the hotel):
- The newly renovated and newly branded Knights Inn by Wyndham Hotels is centrally located in the heart of Cowboy Country...Amarillo, Texas. The property is easily accessible from Interstate 40 at exit 75 and we are directly at the exit. The property is adjacent to two 24 hour restaurants and 1 block away from the World Famous Big Texan Steak House with complimentary limo service to and from the restaurant. The hotel offers complimentary breakfast, Texas hospitality, a fitness center, interior and exterior corridors rooms, business center, 24 hour professional service team, a sports bar and grill that is open 7 days per week. The property is one exit from the Quarter Horse museum and 5 miles from historic Route 66 and downtown Amarillo. The new owners are excited about the transformation and the renovation and look forward to seeing you soon! ... more less
- Reservation Options:
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- Also Known As:
- Americas Best Value Inn Amarillo