ON 12-24-12 at 2pm I walked in to place a large to go order to be picked up at 6pm on 12-24-12. Debra the assistant manager was standing at the cash register ringing up gift cards for other customers. When I placed my ordered both Debra and Hollee informed me that I would need to call back around 5pm to remind them to make my order. I found this very unusual because I was placing my large order 4 hours ahead of time. I was informed that they were very busy and may forget. At 5pm I called them and the young girl who answered the phone said that they would turn my order in. I arrive at 5:53pm to pick it up my order and it was not ready until 6:25pm which made me late for my family Christmas. Debra brought out another big order at 6:10pm and looked directly at me and said you were suppose to call us to remind us to start your order. Debra did not offer an explainition why my order was late or discount on my order. I paid $68.38 for lousy service and Debra being rude to me. I will not go back to Kelly's inf Alvin--I will drive to Pearland or League City. I have seen Debra be rude to the staff but to be rude to customers is very unprofessional.
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