I'd hate to write a review this way, but I wasn't so sure if the room I had checked in was even clean to begin with. It was our first time in Alpine,TX and didn't plan staying here til the last minute after a 3-day hike and camping at Big Bend National Park. I waited a few minutes before I can check in because the front desk agent was having a cigarette right in front of the entrance. As she walks in she reeked with cigarette smell and didn't greet us with a smile, grin ... nothing. Lack of character is something that really existed in this place.
She gave us a room that was supposed to be already marked clean in the system, however as I walked in, I can't help but notice the dirty bathroom, trash can full of dirty toilet paper and used soap, no clean towels etc.
Spoke with the agent one more time, no apologies given to me, and she also didn't have any room to move me in to which is understandable on a full occupancy day, (which by the way isn't really my problem to begin with). I went ahead and asked for a discount and she stated that she will take care of it. She never informed the next person on duty about our room issues and no discount given.
I honestly don't think this person is fit to be in a customer service business such as this, and housekeepers should at least check the rooms before making it available for other guests.
I was given $20 discount the next day after I explained myself for the 2nd time and took an hour for them to even decide on that.
Carpets are worn out and dirty (white socks turned black). Will never stay here again.
I'd much rather drive a little bit more to the next town of Ft. Stockton (only if headed back to San Antonio).
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- Also Known As:
- Best Western Alpine Classic Hotel Alpine
- Alpine Best Western