We were disappointed during our last visit, but found the HGI rejuvenated this trip. The staff were terrific -- welcoming, eager to assist, and unfailingly pleasant (a very positive change from our experience last time).
One problem, a prior "guest" had apparently removed the light switch on the bedside light, was immediately handled with a new light. Now how (or why) someone removes a light switch is beyond me.
Equipment in the fitness center was all in working order. The major problem was that there were too many people trying to use it.
Breakfast buffet was excellent. We were interested in cold items, and they had an amazing amount of fresh fruit (melon, cantaloupe, strawberries, pineapple, grapes) plus a range of pastries, bread and muffins in addition to made-to-order items.
This is a good location for us and we were pleased to see it doing well!
- Official Description (provided by the hotel):
- The Hilton Garden Inn Dallas/Allen hotel features include: Complimentary 24-hour business center, 24-hour Pavilion Pantry convenience mart, Outdoor heated pool and whirlpool, Fitness center, Great American Grill® restaurant open for breakfast and dinner, Over 9,000 sq. ft. of divisible meeting and banquet space. We also offer a complimentary shuttle within a five mile radius of the hotel. ... more less
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- Also Known As:
- Hilton Garden Inn Dallas/Allen Hotel Allen
- Hilton Garden Inn Allen
- Allen Hilton Garden Inn
- Hilton Allen